We have 3 cases of a Rise course not loading. We are using Blackboard LMS and loading them as Scorm.
In all of these cases all other students can access the content, and the students affected report that initially they could load the content, but now can not.
The issue is not related to a user system/browser as it is replicated on any machine by logging in as that user.
Our temporary workaround has been to load as web only, however we would like to know if others have encountered this situation, and if Articulate can assist.
at JSON.parse (<anonymous>) at getLMSData (index.html:256) at index.html:141 at index.html:326 main.bundle.js:18
Uncaught TypeError: Cannot read property 'filter' of undefined
at main.bundle.js:18 at t (main.bundle.js:6) at main.bundle.js:15 at main.bundle.js:6 at t (main.bundle.js:6) at main.bundle.js:104 at main.bundle.js:104 at main.bundle.js:15 at w (main.bundle.js:80) at main.bundle.js:104
First thing we checked, we've confirmed that none of the affected accounts have any different role or permission set in the system. The JS error log I have posted above is the only difference between a working account and a broken account.
4 Replies
Adding the JS error that shows up:
Uncaught SyntaxError: Unexpected end of JSON input
scormcontent/index.html#/lessons/cj47b5z6f000k235uotj7lt5s:1
at JSON.parse (<anonymous>)
at getLMSData (index.html:256)
at index.html:141
at index.html:326
main.bundle.js:18
Uncaught TypeError: Cannot read property 'filter' of undefined
at main.bundle.js:18
at t (main.bundle.js:6)
at main.bundle.js:15
at main.bundle.js:6
at t (main.bundle.js:6)
at main.bundle.js:104
at main.bundle.js:104
at main.bundle.js:15
at w (main.bundle.js:80)
at main.bundle.js:104
Hi John,
Based on your description, it sounds like it is specific to those 3 users within your LMS?
No other students had a similar issue and the same 3 users can login to any computer and get the error?
Have you taken a look at permissions of those users as compared to others?
First thing we checked, we've confirmed that none of the affected accounts have any different role or permission set in the system. The JS error log I have posted above is the only difference between a working account and a broken account.
Thanks for sharing the details John.
I see where you are working directly with a support engineer, Victor, and the issue is being looked into.
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