SCORM Rise course not loading

We have 3 cases of a Rise course not loading.  We are using Blackboard LMS and loading them as Scorm.

In all of these cases all other students can access the content, and the students affected report that initially they could load the content, but now can not.

The issue is not related to a user system/browser as it is replicated on any machine by logging in as that user.

Our temporary workaround has been to load as web only, however we would like to know if others have encountered this situation, and if Articulate can assist.

4 Replies
John D

Adding the JS error that shows up:

Uncaught SyntaxError: Unexpected end of JSON input 

scormcontent/index.html#/lessons/cj47b5z6f000k235uotj7lt5s:1 

at JSON.parse (<anonymous>)
at getLMSData (index.html:256)
at index.html:141
at index.html:326
main.bundle.js:18

Uncaught TypeError: Cannot read property 'filter' of undefined

at main.bundle.js:18
at t (main.bundle.js:6)
at main.bundle.js:15
at main.bundle.js:6
at t (main.bundle.js:6)
at main.bundle.js:104
at main.bundle.js:104
at main.bundle.js:15
at w (main.bundle.js:80)
at main.bundle.js:104