SL block not playing in Rise in phone format

Jan 26, 2023

Hello - I am reaching out because I have a Rise course that includes a Storyline block. The SL block will not play when previewed in the phone format. Pressing the big play button does nothing. It behaves perfectly in the other preview formats.

I made sure the video I used in the Storyline content does not use offending characters in the filename but it has not made a difference.

Can you please let me know if there is a solution to this? Thanks!

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