I am exporting courses, but only one course keeps giving an error (Something went wrong. There was an error exporting your course. Please try again). Everything else exports. can you please assist with possible solutions why ONLY this course won't export.
Hello, Jennifer. I'm sorry you got stuck on this course! Let's think over a couple of ideas:
When you view the course using the Share URL, are there any lessons or blocks that don't display properly? If so, does deleting and rebuilding them help?
Can you export the course to Review 360?
What browser are you using to author this course? Can you try another supported browser (Safari, Edge, Google, Firefox)?
If these ideas don't help, we can request a copy of your course for troubleshooting with your permission. Connect with us privately here.
Hi there. I'm having the same issue with 2 courses that I want to export to PDF and, maddeningly, I get this error repeatedly. Could someone please help me with this. It is imperative that I be able to export.
5 Replies
Hello, Jennifer. I'm sorry you got stuck on this course! Let's think over a couple of ideas:
If these ideas don't help, we can request a copy of your course for troubleshooting with your permission. Connect with us privately here.
Hi there. I'm having the same issue with 2 courses that I want to export to PDF and, maddeningly, I get this error repeatedly. Could someone please help me with this. It is imperative that I be able to export.
Hello, Kristen!
Sorry to hear you're getting stuck exporting to PDF. What web browser are you using? Do you notice an improvement if you switch browsers?
Our team would be happy to take a closer look at the courses giving you trouble. You can start a case with them by clicking here.
I did start a case. I tried in both Firefox and Chrome, btw--no difference.
Thanks, Kristen. I see the case you started. Our engineers will reach out to you soon!
This discussion is closed. You can start a new discussion or contact Articulate Support.