Really sorry you're running into this issue with the Sorting Activity lesson. We've got this logged as a software bug, and our team is looking into next steps.
In the meantime, can I confirm what iOS version you're running and what browser(s) you experience this issue on?
We appreciate you bringing this to our attention. I'll update our bug report to include this discussion thread. That way, you'll be notified once we have an update!
I wanted to circle back to note that it looks like update iOS 11.3 from Apple caused this issue with drag and drop apps. We've logged a bug report with Apple as well, and we'll update everyone here with any new information we get!
I know this is a very old thread, but this is currently happening for us on one of our courses. Our learners take this course from an iPad mini (5th generation) iOS 14.8. Was this issue ever resolved?
Hi Alis! We released a fix for the original issue reported four years ago, so the error you're seeing now might be a different issue altogether. We'd love to troubleshoot this further. Would you mind opening a support case for this here. Our support engineers will reach out and work with you directly on this issue!
10 Replies
Hi there!
Really sorry you're running into this issue with the Sorting Activity lesson. We've got this logged as a software bug, and our team is looking into next steps.
In the meantime, can I confirm what iOS version you're running and what browser(s) you experience this issue on?
We appreciate you bringing this to our attention. I'll update our bug report to include this discussion thread. That way, you'll be notified once we have an update!
Hi there,
I am using IOS 11.3(15E216)，Iphone 8 plus
I tried to open it in Safari / Chrome，but still the same issue.
Really appreciate you confirming that for us!
In case you're interested, here's our process for tackling bugs. You're in the right place, and we’ll share as much as we can, as soon as we can!
Having the same issue on iPhone 6 & 7 on iOS 11.3.1
...on the iPad air as well....on iOS 11.3.1
Thanks for sharing your experience and environment, Ronny! Really sorry you're running into this issue as well.
I've attached those details to the bug report, and this thread will be notified once we have an update!
May the update be a quick one...Important tool not working on a very large population of "personal terminals" - millions/billions?
Hello – and thanks again for reaching out, folks!
I wanted to circle back to note that it looks like update iOS 11.3 from Apple caused this issue with drag and drop apps. We've logged a bug report with Apple as well, and we'll update everyone here with any new information we get!
Hi there,
I know this is a very old thread, but this is currently happening for us on one of our courses. Our learners take this course from an iPad mini (5th generation) iOS 14.8. Was this issue ever resolved?
Hi Alis! We released a fix for the original issue reported four years ago, so the error you're seeing now might be a different issue altogether. We'd love to troubleshoot this further. Would you mind opening a support case for this here. Our support engineers will reach out and work with you directly on this issue!