"Stacking" issue with buttons on Labeled Graphic

I have created a SCORM module in Rise and it is currently published on Scrimmage.  For some reason, two of my end-users are having an issue with call-out buttons "stacking" on the labelled graphics:

Stacking Error_Image 1

Stacking Error_Image 2

The actual image is not even showing, and all of the buttons are on top of each other, rather than being spread across the image.  

This error is not occurring when I access the module, and the helpdesk at Scrimmage is also unable to recreate this error.  So far it is only occurring for two users, and it is occurring both in their iPad applications, as well as laptop browser.  

Is there any type of setting that may be off in Rise that might be causing this issue?

1 Reply