Start Quiz link invisible in Rise

Hi -

A client has an issue with a Rise course - they can't start the quiz. Turns out the Start Quiz link is white and can't be seen. It's blue when I publish and upload to my LMS, but when I preview in Rise it is white. I don't see any way to change the formatting for the Start Quiz link. Any ideas?

Here's how it looks on my LMS:

How it looks on my LMS

Here's how it looks in preview (and client's LMS):

Client LMS view

If you select text, you can see it's there:

selected text

Thanks!

Steve.

4 Replies

Alyssa Gomez
Staff

14 days ago01/14/20 at 5:06 pm (UTC)

Hey Steve, thanks for sharing this odd behavior with us! I can't say I've seen this happen before, so I'd love to get some more detail from you. Can you help me with a few more questions?

What web browser were you using when you noticed this problem?
Can you see the Start Quiz link when you view the course Share link?

Steve Jones
Author

14 days ago01/14/20 at 6:40 pm (UTC)

I noticed it in Chrome. Not sure what browser my client uses, probably IE.

when I use the course Share link, the Start Quiz is invisible in Chrome, Edge, and Firefox

Steve Jones
Author

14 days ago01/14/20 at 7:39 pm (UTC)

ok, it's getting worse now.

When I try to take the quiz using the Share link, nothing happens when I click an answer.

here's a Peek video

https://360.articulate.com/review/content/f3387614-a389-4fca-8720-0e6197aa9c54/review

Alyssa Gomez
Staff

14 days ago01/14/20 at 7:49 pm (UTC)

Hi Steve,

We want to help you get this resolved as soon as possible! Could you please send us the course Share link privately here, as well as the LMS output file? We'll test it on our end and let you know what we find.