I tried to rule out errors and tested several situations. I suspect it is due to the export process, because storyline blocks that have not been changed are displayed sometimes .....and sometimes they're not.
I have the same problem. In Rise the Storyline block (simple questionnaire type from Storyline 360 template). That looks great in Rise, but publishing to Review, it dissapears. No such problems so far (before yesterday) with same procedure.
Hi everyone! Thanks for the community collaboration here! Yes, we are working on this issue and should have a fix very soon! I'll tag this discussion so we can update you here.
Thank you very much, Astrid, you are a life saver! While we can't change the HTML for the Review publishes, we are able to change it in the SCORM files. The line breaks seem to be random for us, though, so we have to check the story.html files for each SL block, but at least we now know what to look for. Thank you!
Experiencing the same issue, going round in circles, each time republish to review different videos are not displaying. Hope the fix isn`t far off? I have unhappy customers. Thanks
I have added the temporary workaround that has worked for us for SCORMs and in Web versions (not for Rise though, explained in the other post), in a different thread about the same topic, linked below. Maybe it helps others as well. I left 2 comments there. Please note, this solution is at your own risk and you should know how to edit HTML files with script without deleting vital information.
Hi there, everybody! In today's update for Rise 360, we fixed the issue where some Storyline blocks weren't loading in Rise 360 courses. You can export your Rise course for web, LMS, or Review 360 again, and everything should work as expected.
15 Replies
Postscript:
Gave it another try....
For a short appearance, I just saw a text while uploading the storyline file to RISE:
No .storyline file added.
I'm having the same issue. Need help!
Hi Kristen,
I tried to rule out errors and tested several situations. I suspect it is due to the export process, because storyline blocks that have not been changed are displayed sometimes .....and sometimes they're not.
Unfortunately, that doesn't make it any easier.
I have the same problem. In Rise the Storyline block (simple questionnaire type from Storyline 360 template). That looks great in Rise, but publishing to Review, it dissapears. No such problems so far (before yesterday) with same procedure.
sometimes, I get the code
window.THREE = { };
instead of the Storyline block.
Ladies....got news from a support chat...
it's a known bug. They are working on it.
There is a workaround. The Story.html file in the assets-directory contains
<script>window.THREE = { };</sc
ript>
if you remove the new line break to:
<script>window.THREE = { };</script>
it works.
Hi everyone! Thanks for the community collaboration here! Yes, we are working on this issue and should have a fix very soon! I'll tag this discussion so we can update you here.
I'm sorry for the trouble.
Hello,
Is there an update for this fix yet?
Thank you!
This problem was driving me crazy! Thank you for posting the workaround
No update yet, Rebecca. Our team is hard at work implementing a fix for this issue. As soon as it is resolved, we will let you know!
Thank you very much, Astrid, you are a life saver! While we can't change the HTML for the Review publishes, we are able to change it in the SCORM files.
The line breaks seem to be random for us, though, so we have to check the story.html files for each SL block, but at least we now know what to look for. Thank you!
Experiencing the same issue, going round in circles, each time republish to review different videos are not displaying. Hope the fix isn`t far off? I have unhappy customers. Thanks
I have added the temporary workaround that has worked for us for SCORMs and in Web versions (not for Rise though, explained in the other post), in a different thread about the same topic, linked below. Maybe it helps others as well. I left 2 comments there.
Please note, this solution is at your own risk and you should know how to edit HTML files with script without deleting vital information.
https://community.articulate.com/discussions/rise-360/storyline-blocks-not-showing-up-in-rise-course-in-review#reply-714317
Hi there, everybody! In today's update for Rise 360, we fixed the issue where some Storyline blocks weren't loading in Rise 360 courses. You can export your Rise course for web, LMS, or Review 360 again, and everything should work as expected.
Have a great day!
Hi Crystal,
sorry for being late....thank you for the information.
So glad, it is is fixed.
stay healthy