I've been playing around with Rise over the last few weeks, see how it could be used to create some courses. I included a storyline block which looked great in preview and when I exported the course. However when I tested it on a iPad and iPhone the Storyline block you have click a play button in order to activate the storyline block, but also the block itself is really small. It all works well on desktop but something doesn't appear to be right with tablet and mobile.
I've discovered another issue with these blocks. It seems that if you have your mouse over a storyline block, it restricts scrolling in the rise course.
The play button you're seeing on a mobile or tablet device is expected for a Storyline block in Rise, and you'll also see that represented during Preview. One thing to note, Storyline blocks will play in preview mobile view landscape or portrait.
I haven't run into the issue with scrolling to additional blocks, but if you could let me know what browser you saw that in I will test it out! I tested in the latest versions of Chrome and Firefox for Mac.
I've attached an image to show what i was experiencing on the iPad. it appeared that the frame was scaling but the content was. I was able to zoom in on the storyline block without affecting the rest of the course.
I noticed the scrolling issues in chrome 68.0.3440.106, I'm also using Mac. I have to say the issue seems to be very hit and miss. Its something that I've noticed more often due to me using Rise more frequently.
Would you be able to send us your Rise "Share" link so we can test it on iPad? The Accelerating & Heavy Load content does appear to be smaller than usual, so I'd like to get a closer look at that. Thanks!
Sorry for the late reply, I Know longer have a link to the issues. We decided to use a different block rather than the storyline block. The issue we had appear to be that the storyline player frame scales up, but didn't actually scale the content within Storyline. It was a similar issue in mobile.
6 Replies
I've discovered another issue with these blocks. It seems that if you have your mouse over a storyline block, it restricts scrolling in the rise course.
Hi Tom,
The play button you're seeing on a mobile or tablet device is expected for a Storyline block in Rise, and you'll also see that represented during Preview. One thing to note, Storyline blocks will play in preview mobile view landscape or portrait.
I haven't run into the issue with scrolling to additional blocks, but if you could let me know what browser you saw that in I will test it out! I tested in the latest versions of Chrome and Firefox for Mac.
Hi Ashley,
I've attached an image to show what i was experiencing on the iPad. it appeared that the frame was scaling but the content was. I was able to zoom in on the storyline block without affecting the rest of the course.
I noticed the scrolling issues in chrome 68.0.3440.106, I'm also using Mac. I have to say the issue seems to be very hit and miss. Its something that I've noticed more often due to me using Rise more frequently.
Thanks
Tom
Hey Tom!
Would you be able to send us your Rise "Share" link so we can test it on iPad? The Accelerating & Heavy Load content does appear to be smaller than usual, so I'd like to get a closer look at that. Thanks!
Hi Alyssa,
Sorry for the late reply, I Know longer have a link to the issues. We decided to use a different block rather than the storyline block. The issue we had appear to be that the storyline player frame scales up, but didn't actually scale the content within Storyline. It was a similar issue in mobile.
Thanks for the update, Tom! If you happen to run into this again in the future, be sure to reach out!
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