I have been having an issue recently with Storyline blocks not fully loading in Rise courses when published as a scorm file and playing the course out of our LMS. Does anyone know why this might be? Is there a limit on the number of storyline blocks you can put in Rise, or something else?
Thanks for opening a support case, Margaret! I see Rowie recently requested a copy of your course so he can test it from our side. Please let us know if you have questions about the steps he shared with you!
We are embedding lots of Storyline blocks directly from Review site in Rise. It becomes nightmare when we publish on Review or SCORM or TINCAN same problems.
I have to republish all over and over to see if it works. If one block display then other blocks not displaying when exporting to Review Site or to our LMS as SCORM or TINCAN.
I am sorry you are experiencing this issue. I checked your case, and Rowie is asking for a copy of your course. Once you send a copy, our team can take a closer look.
How do I submit a case. We too are having this issue. SL blocks not loading in review or when published to LMS. The courses have several blocks and the blocks are not working randomly. One time one won't work, the next time a different one.
We are also experiencing extreme frustration with inconsistent playing of Storyline elements. Can you provide an estimate time frame on when "very soon" means?
I am also experiencing this and have raised a support case. I've been given a workaround suggesting that I remove line breaks in the published course, but this doesn't work. I was not advised that there was a fix due to be released so I'm glad I stumbled across this thread...
It does appear that this problem might be related to Classic Player, but my client doesn't like the lag between slides on Modern player (screen goes grey and 3 dots appear in the transition).
I am due to deliver these to my client in the next few days. Do you have a timeline on the fix mentioned above please, because for me this is URGENT?
Hello, I am also having this issue. My course is live and has two SL blocs embedded in Rise. The blocks worked every time in testing but now experiencing learners reporting issues with these blocks not loading. Please communicate the resolution or an update as soon as possible.
Hi there, everybody! In today's update for Rise 360, we fixed the issue where some Storyline blocks weren't loading in Rise 360 courses. You can export your Rise course for web or LMS again, and everything should work as expected.
Thank you for the rapid response. Much appreciated. I take it we don't actually need to run any updates since Rise is Cloud-based, can you please confirm?
I was considering embedding a few Storyline blocks for very specific hot spot and drag and drop interactions. But the previews on iPad and mobile do not directly display the block but show a black box with a player icon.
Clicking the preview icon in mobile preview does not always work. Strangely going back in browser history loads the SL interaction into mobile preview.
It appears to be a SL block caching problem in mobile preview/ implementation?
Has the latest Rise update fixed this problem?
Please advise. Keen to include SL blocks for richer interactions, but worried about display issues and LMS playback issues raised in this post.
Hi there, Mala. When previewing your Rise course, Storyline blocks won't display for the mobile phone view. You can check how your course looks using the Share link on a mobile phone.
Also, on a mobile device, you'll see the play button screen for Storyline blocks. This is due to browser autoplay policies. Clicking the play button will open the Storyline interaction full screen on a mobile phone and allow any media in the Storyline interaction to play.
I wouldn't recommend swapping the built-in Storyline block for an embed block of Storyline content hosted externally. There won't be an advantage with how the Storyline content looks since all Storyline content will show the play button launch screen on mobile.
Let me know if that brings up more questions for you!
Hi there, Member Experience Training! What kinds of issues are you seeing in your Rise 360 course? If you can tell us more about what's going on, we'll be happy to help!
I am working on a course right now. I have placed 3 storyline blocks into Rise. I find that users are constantly needing to scroll up or down to make the screen fit properly, especially after a slide where the users are pressing on a hot spot or entering text in a text entry field.
Another question - I will need to place the course into our LMS. Do I publish each storyline module into review 360 so that I can place the block into Rise? That is what I have been doing. I don't know another way. Then I plan to publish the Rise course to LMS, just making users go through all the slides/videos. Will that work?
You mentioned your Storyline blocks are making learners scroll up or down to view the full block content. Would you be willing to send us the course share link so we can take a look? If that works for you, you can send it to us privately by clicking here.
Hi Rhoda! I see you replied to this forum via email. Your email signature and contact number also came through. You can remove that and the Rise link by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.
To share your course privately, please open a case by clicking on this link. One of our technical support engineers will assist in testing your course.
20 Replies
Thanks for opening a support case, Margaret! I see Rowie recently requested a copy of your course so he can test it from our side. Please let us know if you have questions about the steps he shared with you!
We have same issue. I sent a ticket.
We are embedding lots of Storyline blocks directly from Review site in Rise. It becomes nightmare when we publish on Review or SCORM or TINCAN same problems.
I have to republish all over and over to see if it works. If one block display then other blocks not displaying when exporting to Review Site or to our LMS as SCORM or TINCAN.
Hi Jueun,
I am sorry you are experiencing this issue. I checked your case, and Rowie is asking for a copy of your course. Once you send a copy, our team can take a closer look.
How do I submit a case. We too are having this issue. SL blocks not loading in review or when published to LMS. The courses have several blocks and the blocks are not working randomly. One time one won't work, the next time a different one.
Hi everyone. We found an issue with Storyline blocks in Rise, and we'll be releasing a fix very soon. I'm sorry for the trouble!
I'll update this discussion as soon as it's ready.
We are also experiencing extreme frustration with inconsistent playing of Storyline elements. Can you provide an estimate time frame on when "very soon" means?
I am also experiencing this and have raised a support case. I've been given a workaround suggesting that I remove line breaks in the published course, but this doesn't work. I was not advised that there was a fix due to be released so I'm glad I stumbled across this thread...
It does appear that this problem might be related to Classic Player, but my client doesn't like the lag between slides on Modern player (screen goes grey and 3 dots appear in the transition).
I am due to deliver these to my client in the next few days. Do you have a timeline on the fix mentioned above please, because for me this is URGENT?
Hello, I am also having this issue. My course is live and has two SL blocs embedded in Rise. The blocks worked every time in testing but now experiencing learners reporting issues with these blocks not loading. Please communicate the resolution or an update as soon as possible.
Hi there, everybody! In today's update for Rise 360, we fixed the issue where some Storyline blocks weren't loading in Rise 360 courses. You can export your Rise course for web or LMS again, and everything should work as expected.
Have a great day!
Thank you for the rapid response. Much appreciated. I take it we don't actually need to run any updates since Rise is Cloud-based, can you please confirm?
That's right, Gregg! Just export those courses again, and all should be well.
Hi Crystal
I was considering embedding a few Storyline blocks for very specific hot spot and drag and drop interactions. But the previews on iPad and mobile do not directly display the block but show a black box with a player icon.
Clicking the preview icon in mobile preview does not always work. Strangely going back in browser history loads the SL interaction into mobile preview.
It appears to be a SL block caching problem in mobile preview/ implementation?
Has the latest Rise update fixed this problem?
Please advise. Keen to include SL blocks for richer interactions, but worried about display issues and LMS playback issues raised in this post.
Thanks Mala
Another thought. Would it help LMS playback if the .story file of SL blocks are published as Web versions to folders in the LMS.
And then called into Rise?
Thanks Mala
Hi there, Mala. When previewing your Rise course, Storyline blocks won't display for the mobile phone view. You can check how your course looks using the Share link on a mobile phone.
Also, on a mobile device, you'll see the play button screen for Storyline blocks. This is due to browser autoplay policies. Clicking the play button will open the Storyline interaction full screen on a mobile phone and allow any media in the Storyline interaction to play.
I wouldn't recommend swapping the built-in Storyline block for an embed block of Storyline content hosted externally. There won't be an advantage with how the Storyline content looks since all Storyline content will show the play button launch screen on mobile.
Let me know if that brings up more questions for you!
Did you ever find a fix for this issue? I'm having the same issue. Thank you!!
Hi there, Member Experience Training! What kinds of issues are you seeing in your Rise 360 course? If you can tell us more about what's going on, we'll be happy to help!
I am working on a course right now. I have placed 3 storyline blocks into Rise. I find that users are constantly needing to scroll up or down to make the screen fit properly, especially after a slide where the users are pressing on a hot spot or entering text in a text entry field.
Another question - I will need to place the course into our LMS. Do I publish each storyline module into review 360 so that I can place the block into Rise? That is what I have been doing. I don't know another way. Then I plan to publish the Rise course to LMS, just making users go through all the slides/videos. Will that work?
Hi Rhoda! Yes, your steps are correct:
You mentioned your Storyline blocks are making learners scroll up or down to view the full block content. Would you be willing to send us the course share link so we can take a look? If that works for you, you can send it to us privately by clicking here.
Thank you for taking a look at my module.
I have submitted a case so that it can be kept private.
Hi Rhoda! I see you replied to this forum via email. Your email signature and contact number also came through. You can remove that and the Rise link by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.
To share your course privately, please open a case by clicking on this link. One of our technical support engineers will assist in testing your course.