Storyline in Rise not working

Hi all,

I am having issues with storyline modules in rise not working.  When I review the finished module in review or export it out to web it is glitching (3 dots coming up thinking) or there is nothing in the space.  I have tried reinserting it into rise again and recreating new exports.   I have also tried re-rendering it in storyline again and uploading it to review.   The storyline module shows up in review fine.

Rise module - please see attached photo below.  The highlighted part should show the storyline module below.

Storyline uploaded into review - https://360.articulate.com/review/content/744aaf70-86f5-4cb6-98e0-9ab81c07d94a/review

Any ideas?

 

4 Replies
Lea Agato

Hi Sando, I’m sorry to hear you’re having trouble with your Storyline block in Rise.  Would you mind sharing your project file so we can troubleshoot your issue? You can share it privately using this form, and one of our support engineers will reach out and work with you directly once we receive your file.