Storyline in Rise not working
Nov 23, 2020
By
Shakira Moss
Hi all,
I am having issues with storyline modules in rise not working. When I review the finished module in review or export it out to web it is glitching (3 dots coming up thinking) or there is nothing in the space. I have tried reinserting it into rise again and recreating new exports. I have also tried re-rendering it in storyline again and uploading it to review. The storyline module shows up in review fine.
Rise module - please see attached photo below. The highlighted part should show the storyline module below.
Storyline uploaded into review - https://360.articulate.com/review/content/744aaf70-86f5-4cb6-98e0-9ab81c07d94a/review
Any ideas?
4 Replies
Thank you for letting us know what's going on, Shakira. We're seeing the same problem you are. Our team is hard at work implementing a fix for this issue, and as soon as it is resolved, we will send you an update!
Hi there, Shakira! In today's update for Rise 360, we fixed the issue where some Storyline blocks weren't loading in Rise 360 courses. You can export your Rise course for web, LMS, or Review 360 again, and everything should work as expected.
Have a great day!
Hi Elmon,
It sounds like you may be having some issues with your course. You can share it with us privately by submitting a support case here. We'll take a look if it's alright with you?
Hi Sando, I’m sorry to hear you’re having trouble with your Storyline block in Rise. Would you mind sharing your project file so we can troubleshoot your issue? You can share it privately using this form, and one of our support engineers will reach out and work with you directly once we receive your file.