I am putting some Storyline blocks in Rise and they behave differently based on the browser. In Chrome it just shows a black box with a play button and you need to click it. In Explorer it autoplays. Ideally I would like for it to show the storyline block (not a black box) and not play until the user presses the play button. Any suggestions on how to make this work regardless of browser used?
Does your Storyline block have media that plays automatically on the first slide?
Chrome changed the way it handles media autoplay. Now in Chrome 70+, learners may see a play button when they launch content with media on the first slide. Just click the play button to start the content, and the media should play as expected.
Chrome uses indexing to remember when you've allowed audio to play on previous visits to the same site. After a while, learners won't see the gray play button because Chrome will know to autoplay media on that site.
I am having a very similar issue. In safari and internet explorer my content shows immediately, but in chrome I see this (see attachment) is there a fix?
That is the intended behavior for Google Chrome. Google Chrome changed its way of handling auto-play and now requires an action from the user first, thus the play button that appears.
3 Replies
Hi Kristin!
Does your Storyline block have media that plays automatically on the first slide?
Chrome changed the way it handles media autoplay. Now in Chrome 70+, learners may see a play button when they launch content with media on the first slide. Just click the play button to start the content, and the media should play as expected.
Chrome uses indexing to remember when you've allowed audio to play on previous visits to the same site. After a while, learners won't see the gray play button because Chrome will know to autoplay media on that site.
Let me know if that's what you are seeing!
I am having a very similar issue. In safari and internet explorer my content shows immediately, but in chrome I see this (see attachment) is there a fix?
Hi Krista,
That is the intended behavior for Google Chrome. Google Chrome changed its way of handling auto-play and now requires an action from the user first, thus the play button that appears.
You can read more about it here.