Submit button not working on first click in quiz

Hi Gracia,

I haven't seen that behavior or run into it myself, but I'd like to gather a bit more info from you!

• What browser(s) are you testing this in?
• Are you seeing this strictly while using the Share link or have you uploaded to your LMS?
• Can you take a Peek of the problem? You can include the Share link here in your reply! 

Let me know and I'll take a look! 

Gracia, can you also tell me if you have to click twice when these conditions are true:

• The correct answer is selected, AND
• In quiz settings, Reveal Answers is turned off, AND
• You have to scroll to see the bottom of the page.

We have a known issue with the above conditions.  If your experience matches, I'll make sure to tag this discussion for an update when we get one!

I am also having the same issue with needing to click the submit button twice on a multichoice question in RISE. I am experiencing during the preview option (using chrome) and also one of my reviewers noted this issue as well while viewing the Rise module via Review.

Thanks, Gerry for confirming that you're running into the same thing as Crystal described. I will make sure we include this link in the report filed with our team. We'll let you know here as soon as we have an update.

Thanks Ashley I have attached a couple of question examples in where you need to click the submit button twice. Non of these examples are where you need to scroll to access the submit button.

Thanks, Gerry. We'll be sure to let you know as soon as this issue is sorted out. 

Has this been solved? I am having the same problem.

Hi Alexandria,

Sorry to hear that you've run into a similar issue.

I assume you fit the same description that Crystal shared here?

We do not have an update at this time, but this thread is attached to the report so that we can update you when we can.

Listed Workaround:

Scroll to the bottom of the page before you hit submit as shown here.

My experience doesn't match what Crystal shared. See my comments below:
- The correct answer is selected - It happens when the incorrect answers are selected (it's a "pick many" question). It works properly when the correct answer is selected.
- In quiz settings, Reveal Answers is turned off, AND - yes I believe this is the case
- You have to scroll to see the bottom of the page. - No scrolling is required

Thanks for the additional details, Alexandria. I think I was able to recreate the issue you described. Does this video seem to match what you're seeing on your end? 

Yep that is exactly it. As  a temporary fix I advise the learner to double click.

Thanks, Alexandria! I'll be sure to add your experience to our report and let you know as soon as we release a fix. 

Hey there, everyone!  I’m happy to let you know that we released an update to Rise today.  We fixed the issue where learners had to click submit twice if "reveal answers" is disabled and the question text requires scrolling.

Alexandria, I checked and it appears to have fixed the issue with multiple response questions as well.  Can you retry yours again?

The new version of Rise is live now, so just simply export your course again and upload the new version to your learning management system or web server.  Enjoy!

Hello, I'm experiencing this issue in Storyline 360. When the correct answer is selected the submit button only needs to be clicked once. When an incorrect answer is selected the submit button has to be clicked twice. 

I created a new button and the same issue occurred. This is also occurring in different files. I'm attaching a file with only the slide that is having the issue. I tested in Preview and SCORM Cloud. 

I'm lost as to what to do next.  Thanks for your help!

Hi Claire, 

No need to feel lost, it's an easy fix! 

It appears that your multiple choice question slides are set to have two attempts with no 'Try again' feedback. This explains why learners are having to click the submit button twice before the incorrect feedback is displayed, as it allows another chance to answer the question with no extra feedback. 

I'd suggest that you either limit the attempts to only one or set a 'Try Again' feedback to avoid confusion with your learners. Here's how to make either of those changes. 

Let us know if that helps! 

Thanks Ashley!  The video was very helpful and this was an easy fix.