Hello team, I have created a number of process flows in Visio and saved in a PNG format. However when i test the content I noticed the image was very noisy. I then converted the process flow as a SVG and this looked fantastic. However, until we loaded this onto the client LMS (Successfactors) running IE11. The image disapears on zoom and reappears when canceling the zoom. Any suggestions - thank you
You could try it on ScormCloud to see if you run into the same issues with the LMS. You may be able to tell if it's an issue caused through the LMS playback.
Hi Tom. I have tested in ScormCloud with latest Google Chrome (Version 67.0.3396.62 (Official Build) (64-bit)) and no issues, however, when I run in ScormCloud on latest IE (v.11.431.16299.0) the SVG disappears on zoom as it does in the client LMS (SuccessFactors). (all other image formats JPEG and PNG zoom in and out as designed). The main issue is that the client environment and browser is IE.
Thank you for any ideas you may have.
'N
PS.
I have just looked at this thread, and I see the issue may be related although the behaviour I see the svg disapears
Hi, Nita! The teamwork in this thread embodies the kind spirit of this community – 💛 it!
As you discovered, this is a reported bug where some SVG images do not zoom as expected. Really sorry if it has caused you headaches! Our team is trying to nail down the cause of this issue, and we'll keep you posted in your case as well as this thread on the progress.
Do you have SVG images that won't zoom in Rise 360? If so, you'll need to edit your SVG image in a text editor, such as Notepad, and add width and height attributes to the opening <svg> tag. Then, save and close the file and reimport it into Rise 360.
8 Replies
Hi Matthew many thanks for the reply. When I posted the question I thought it would stay under the Rise category and there has been support for svg. https://community.articulate.com/discussions/rise/svg
It has been working fabulously in Chrome outside of a LMS.
No worries Matthew, i appreciate your reply - many thanks!
You could try it on ScormCloud to see if you run into the same issues with the LMS. You may be able to tell if it's an issue caused through the LMS playback.
Hi Tom. I have tested in ScormCloud with latest Google Chrome (Version 67.0.3396.62 (Official Build) (64-bit)) and no issues, however, when I run in ScormCloud on latest IE (v.11.431.16299.0) the SVG disappears on zoom as it does in the client LMS (SuccessFactors). (all other image formats JPEG and PNG zoom in and out as designed). The main issue is that the client environment and browser is IE.
Thank you for any ideas you may have.
'N
PS.
I have just looked at this thread, and I see the issue may be related although the behaviour I see the svg disapears
https://community.articulate.com/discussions/rise/svg-shrinking-not-zooming-in-rise
It could be an issue with IE11 or maybe related to the bug noted in the other post. I'd contact support and then have them take a closer look.
Thanks Tom - sent case to support. Seriously you guys and product are the best!
Hi, Nita! The teamwork in this thread embodies the kind spirit of this community – 💛 it!
As you discovered, this is a reported bug where some SVG images do not zoom as expected. Really sorry if it has caused you headaches! Our team is trying to nail down the cause of this issue, and we'll keep you posted in your case as well as this thread on the progress.
Hello, everyone!
Do you have SVG images that won't zoom in Rise 360? If so, you'll need to edit your SVG image in a text editor, such as Notepad, and add width and height attributes to the opening <svg> tag. Then, save and close the file and reimport it into Rise 360.
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