I have a course with a test-out option, however, our users are experiencing issues when they fail the test-out and go back to review one of the Storyline built lessons. It will not launch. I can see they tried to take the test out but scored a 71% so had to complete the lessons – for whatever reason when users fail the test out and work through the lessons/course, they are having issues. Would you be able to advise?
Hi Lauren! Do you have your course hosted on an LMS or a web server? Would you be able to share your course with us so that we can investigate further? You can open a support case here and share a copy of your course. Our engineers will be more than happy to assist you with your concerns.
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Hi Dave! Thanks for reaching out! Could you share more about your course setup, such as what blocks you used and what you're trying to achieve?
Hi,
I have a course with a test-out option, however, our users are experiencing issues when they fail the test-out and go back to review one of the Storyline built lessons. It will not launch. I can see they tried to take the test out but scored a 71% so had to complete the lessons – for whatever reason when users fail the test out and work through the lessons/course, they are having issues. Would you be able to advise?
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Hi Lauren! Do you have your course hosted on an LMS or a web server? Would you be able to share your course with us so that we can investigate further? You can open a support case here and share a copy of your course. Our engineers will be more than happy to assist you with your concerns.
Hi Angelo,
Is there a way to share the storyline file privately because it does contain data that cannot be public.
Thanks,
Lauren
Hi Lauren! Yes, you can open a support case through this link. One of our technical support engineers will be glad to assist you with this.