The answers are all correct but the result is Incorrect.
Apr 09, 2019
Hello,
I am working on the localisation of some e-learning courses and for one particular question, the pop up message says the result is incorrect even though the answers are all correct.
How can I fix this?
Thanks,
Valeria
10 Replies
Hey, Valeria! This is definitely unexpected behavior. I've gone ahead and opened up support case 01760152 for you. You'll be hearing from us soon!
Thank you Anthony! :)
Hello! any news on this?
Hi! It looks like support is waiting on your response to continue with the case. Do you have access to the email for the ELH profile you're posting from?
Good morning Anthony, I don't think I do as I cannot find any email section in my profile.
Hi Francesca
see attached Peek video - do you have an email address listed against your Articulate ID? That is where the responses from support would be going and also check your junk mail folder.
Hello Wendy, thanks for your reply. Unfortunately my company created an Articulate account using the email address of an employee who doesn't work with us anymore, so we don't have access to her inbox. Shall I send an email with the same question to <articulate@interlake.net>?
Hi Francesca
yes I would log another support ticket and explain what has happened - alternatively can your IT guys get into her inbox and redirect the articulate mail to you or the new email address you have set up. You may be able to ask Articulate support to change the email address for you.
all clear, thank you Wendy!
Hey folks! Happy to let you know that we fixed an issue where multiple response questions were marked as incorrect even if the correct answers were selected. Just export your course again, and your questions should work as expected.