Can anyone explain the functionality behind this? I created a small course that only has one button (that should be optional for the learner to select). However, whether or not I push the button, the course is not marking as complete in our Saba LMS. It shows in the sidebar that the course is 100%, but the LMS isn't recording it. Thanks!
Which SCORM version did you publish with? Did you try at SCORM Cloud as well to confirm if it's an issue within your Rise course or the SABA environment? If you'd like to share a copy of the course with our team we're happy to test there as well. You can upload the SCORM package here or send it privately using the case form here.
I exported with SCORM 1.2 which is what we usually use with Storyline (and we track a number of slides complete). That works OK in Saba, but this one is not working. The course completes successfully on SCORM Cloud though. I'll ask Saba for assistance. Thanks!!
No, Saba provided that custom file to us a long time ago for us to use with Captivate content. We tried it on a whim and it happened to work. However, they are aware of the Rise issue and are supposedly working on a solution.
The first thing I noticed is that we’re publishing version 5.1.1 of Rustici’s SCORM Driver and that the version you supplied is 3.9.5. We've historically shared a custom version of SCORMFunctions.js for Saba customers, so it would be helpful to know of any additional findings. Thanks again!
I wanted to let you know that we have a custom SCORM 1.2 driver for Rise courses in Saba that we'd like you to test for us. I've created a new support case on your behalf, and you'll be hearing from our team shortly with the specific testing steps.
I received the email, but the custom javascript file was not attached. I replied to the message to let them know. I'm happy to test it out once I get it. Thank you!
It looks like my organization automatically removed the attachment for security purposes. Can you post it here as an attachment for me to download? Sorry for the trouble!
Thanks, Justin! I tried the file and also responded to Cleo in the support department. The file worked! The course marked as successful upon 100% completion. Thank you so much!! Please let me know if there is anything else I can help test!
That's great news, Molly. Thanks for giving it a good look.
We've asked a couple of other Saba customers to test this as well. If it works consistently, we'll host the custom Saba driver in our Knowledge Base for others.
Hey again, Molly. Just to close the loop, I wanted to let you know that thanks to your assistance, we were able to create this article to help future customers of Rise and Saba. Much appreciated!
Hi Justin - I tried the fix on the article you posted, and it doesn't seem to work. The steps I took were: I downloaded the zip you provided, extracted the .js file, extracted my Rise zip, put your .js file into the folder specified, re-zipped up the Rise project, and uploaded it. It still indicates the course was successfully completed, but will not mark the Rise activity complete. Any ideas? Thank you!
Hi, Rebecca. Are you using the Saba LMS? That custom .js file is intended for Saba customers.
You'll also need to publish for SCORM 1.2 in order to use that file in Saba, and perhaps Molly (or other Saba customers) can weigh in on which of the following Tracking and Reporting options are working best in the Saba LMS:
If the problem persists, I'd recommend sharing your zipped, published Rise output with the Saba support team and asking for their best recommendations on this problem.
Hi Rebecca, this may be a silly question, but did you replace the original .js file with the new one? In your steps above, you said you put the .js file into the folder specified, but I just wanted to confirm that you deleted the original one first and then pasted in the new .js file.
I haven't published a course using quiz results yet, so I'd have to test that functionality out, but we've had good results with course completion and the custom .js file.
Yes I overwrote the original .js with the one linked above. And yes I am using Saba. I'm not confident that Saba will be able to help me with this (they can barely handle the issues on their own system). We had planned to buy Rise licenses for our whole team, but without that item being marked complete, I worry Rise may not be an effective solution. Any other possible reasons why it wouldn't work?
I'm sorry for the trouble, Rebecca. The good news is that we love a good challenge, so we're happy to help!
Can you please watch this 6-minute Peek video on how to enable LMS Debug Mode? This will show us all of the back-and-forth communication between your Rise course and Saba.
Here are step-by-step instructions if you prefer:
Download this zip file to your computer and fully extract it (it contains the custom SCORM driver).
Extract the zip file containing your Rise course, then open the scormdriver folder.
Copy the custom scormdriver.js file from step 1 into the scormdriver folder in step 3 and overwrite the existing file when prompted.
Open the scormdriver.js file in a text editor, such as Notepad.
Find this line of text: SHOW_DEBUG_ON_LAUNCH = false;
And change it to: SHOW_DEBUG_ON_LAUNCH = true;
Save and close the scormdriver.js file.
Now zip the files for your modified Rise course and upload it to your LMS. (Don't zip the folder that contains your Rise course, just the course files.)
Launch the course from your LMS and reproduce the issue you're troubleshooting. The course will open in one window, while the debug log will open in another.
When you're done, copy and paste the text from the debug window into a document and upload it to this Forum Thread.
I also recognize that these steps are getting a bit lengthy, so if you'd prefer to work one-on-one with a technical support engineer, just say the word and we'll reach out to you privately via email.
We'll look forward to receiving your LMS Debug Log. Good luck!
Hi Justin - I deeply appreciate your time and effort on this! I followed all the steps and it miraculously worked. Just to test, I turned off "show debug mode on start" to FALSE, and this time it did the same thing to me. So I went and uploaded the "Debug True" file back to the course again, tried it again, and it still failed to complete the activity.
Not sure why it is sometimes "Successfully completing" and sometimes not, but the only difference between that file and the next was that the time it worked was when it was the only item in the course OR because it was the first item in the course? Very odd.
Attached is the debug log that I got when it failed the second time I tested it. Thank you so much for your help! The team is very excited about this and I also have Saba looking into it. But their support is nothing compared to you guys.
Thanks for your efforts on this, Rebecca. The LMS Debug Log you attached is just what the doctor ordered.
Is it possible that during your test, you inadvertently exported your course for SCORM 2004 (instead of SCORM 1.2)? The debug log you shared contains lots of references to SCORM 2004, and the custom Saba driver only works with SCORM 1.2.
Could you try the above steps again after exporting for SCORM 1.2 and let us know your findings? Thanks!
Hi Justin. I published in SCORM 1.2 and I also ran the debug log and mine had a number of references to SCORM 2004 as well. I used the scormdriver.js from above and followed the steps after I published in 1.2. My course will not move to completed no matter if it's quiz completion or lesson completion. I also submitted a support ticket with the debug logs. Here is the number 01010811.
The scormdriver.js that you have above has a number of references to SCORM 2004 in the code so that could be why we are seeing it in the debug logs. Thanks for any help you can provide.
Hi Justin - it's not possible I would have chosen Scorm 2004, but just in case, I did another test. And I actually forgot to replace the scormdriver.js and it seems to be working now. It is possible that Saba has taken a look because of my ticket, and fixed it? I will keep testing and keep you updated on what they say. Thanks again for your help!! We are in the final stages of solidifying a group licensing price and should be done by tomorrow! We are all very excited!!
33 Replies
Hi Molly,
Which SCORM version did you publish with? Did you try at SCORM Cloud as well to confirm if it's an issue within your Rise course or the SABA environment? If you'd like to share a copy of the course with our team we're happy to test there as well. You can upload the SCORM package here or send it privately using the case form here.
I exported with SCORM 1.2 which is what we usually use with Storyline (and we track a number of slides complete). That works OK in Saba, but this one is not working. The course completes successfully on SCORM Cloud though. I'll ask Saba for assistance. Thanks!!
Awesome Molly - and please keep us posted what you hear from Saba as it's bound to help another user who comes across this thread!
Update: We ended up having to replace the scormdriver.js file with the custom one attached.
Thanks for that, Molly.
We can pick through the code, but I'm also wondering whether Saba gave you a narrative explanation of the changes they made. We'd love to hear more.
No, Saba provided that custom file to us a long time ago for us to use with Captivate content. We tried it on a whim and it happened to work. However, they are aware of the Rise issue and are supposedly working on a solution.
That's great info. Thanks, Molly.
The first thing I noticed is that we’re publishing version 5.1.1 of Rustici’s SCORM Driver and that the version you supplied is 3.9.5. We've historically shared a custom version of SCORMFunctions.js for Saba customers, so it would be helpful to know of any additional findings. Thanks again!
Happy Friday, Molly!
I wanted to let you know that we have a custom SCORM 1.2 driver for Rise courses in Saba that we'd like you to test for us. I've created a new support case on your behalf, and you'll be hearing from our team shortly with the specific testing steps.
Looking forward to the results of your test!
I received the email, but the custom javascript file was not attached. I replied to the message to let them know. I'm happy to test it out once I get it. Thank you!
It looks like my organization automatically removed the attachment for security purposes. Can you post it here as an attachment for me to download? Sorry for the trouble!
Sure thing, Molly. I've attached it here.
Thanks, Justin! I tried the file and also responded to Cleo in the support department. The file worked! The course marked as successful upon 100% completion. Thank you so much!! Please let me know if there is anything else I can help test!
That's great news, Molly. Thanks for giving it a good look.
We've asked a couple of other Saba customers to test this as well. If it works consistently, we'll host the custom Saba driver in our Knowledge Base for others.
Wonderful! Thank you!
Hey again, Molly. Just to close the loop, I wanted to let you know that thanks to your assistance, we were able to create this article to help future customers of Rise and Saba. Much appreciated!
Wonderful! Thank you so much!
Hi Justin - I tried the fix on the article you posted, and it doesn't seem to work. The steps I took were: I downloaded the zip you provided, extracted the .js file, extracted my Rise zip, put your .js file into the folder specified, re-zipped up the Rise project, and uploaded it. It still indicates the course was successfully completed, but will not mark the Rise activity complete. Any ideas? Thank you!
Hi, Rebecca. Are you using the Saba LMS? That custom .js file is intended for Saba customers.
You'll also need to publish for SCORM 1.2 in order to use that file in Saba, and perhaps Molly (or other Saba customers) can weigh in on which of the following Tracking and Reporting options are working best in the Saba LMS:
If the problem persists, I'd recommend sharing your zipped, published Rise output with the Saba support team and asking for their best recommendations on this problem.
Hi Rebecca, this may be a silly question, but did you replace the original .js file with the new one? In your steps above, you said you put the .js file into the folder specified, but I just wanted to confirm that you deleted the original one first and then pasted in the new .js file.
I haven't published a course using quiz results yet, so I'd have to test that functionality out, but we've had good results with course completion and the custom .js file.
Thanks,
Molly
Yes I overwrote the original .js with the one linked above. And yes I am using Saba. I'm not confident that Saba will be able to help me with this (they can barely handle the issues on their own system). We had planned to buy Rise licenses for our whole team, but without that item being marked complete, I worry Rise may not be an effective solution. Any other possible reasons why it wouldn't work?
I'm sorry for the trouble, Rebecca. The good news is that we love a good challenge, so we're happy to help!
Can you please watch this 6-minute Peek video on how to enable LMS Debug Mode? This will show us all of the back-and-forth communication between your Rise course and Saba.
Here are step-by-step instructions if you prefer:
scormdriverfolder.scormdriver.jsfile from step 1 into thescormdriverfolder in step 3 and overwrite the existing file when prompted.SHOW_DEBUG_ON_LAUNCH = false;SHOW_DEBUG_ON_LAUNCH = true;I also recognize that these steps are getting a bit lengthy, so if you'd prefer to work one-on-one with a technical support engineer, just say the word and we'll reach out to you privately via email.
We'll look forward to receiving your LMS Debug Log. Good luck!
Hi Justin - I deeply appreciate your time and effort on this! I followed all the steps and it miraculously worked. Just to test, I turned off "show debug mode on start" to FALSE, and this time it did the same thing to me. So I went and uploaded the "Debug True" file back to the course again, tried it again, and it still failed to complete the activity.
Not sure why it is sometimes "Successfully completing" and sometimes not, but the only difference between that file and the next was that the time it worked was when it was the only item in the course OR because it was the first item in the course? Very odd.
Attached is the debug log that I got when it failed the second time I tested it. Thank you so much for your help! The team is very excited about this and I also have Saba looking into it. But their support is nothing compared to you guys.
Thanks for your efforts on this, Rebecca. The LMS Debug Log you attached is just what the doctor ordered.
Is it possible that during your test, you inadvertently exported your course for SCORM 2004 (instead of SCORM 1.2)? The debug log you shared contains lots of references to SCORM 2004, and the custom Saba driver only works with SCORM 1.2.
Could you try the above steps again after exporting for SCORM 1.2 and let us know your findings? Thanks!
Hi Justin. I published in SCORM 1.2 and I also ran the debug log and mine had a number of references to SCORM 2004 as well. I used the scormdriver.js from above and followed the steps after I published in 1.2. My course will not move to completed no matter if it's quiz completion or lesson completion. I also submitted a support ticket with the debug logs. Here is the number 01010811.
The scormdriver.js that you have above has a number of references to SCORM 2004 in the code so that could be why we are seeing it in the debug logs. Thanks for any help you can provide.
Hi Justin - it's not possible I would have chosen Scorm 2004, but just in case, I did another test. And I actually forgot to replace the scormdriver.js and it seems to be working now. It is possible that Saba has taken a look because of my ticket, and fixed it? I will keep testing and keep you updated on what they say. Thanks again for your help!! We are in the final stages of solidifying a group licensing price and should be done by tomorrow! We are all very excited!!
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