Transfer ownership from someone who left the company

A colleague was owner of a course (and only collaborator). She left the company, but did not transfer her course to someone else. Her licence has been transferred to someone else.

Is there any way we can recover her course? (adding it as a scorm module in Rise is possible, but then we cannot edit the course so that is suboptimal)

Thanks!

Peter.

1 Reply
Alyssa Gomez

Hi Peter!

When an admin removes someone from your team, they can decide what to do with the user's content.  The admin can transfer it to another team memberdelete it, or do nothing with it

If your IT team already removed the user from your team without choosing an option from the screenshot above, here's how you can get access to that user's content.

STEP 1:

Add the user back to your team with the same email address they used before.

Ask your IT staff to temporarily grant you access to it or to forward incoming messages to you. Then click the activation link in their email invitation. After reactivating the user's team membership, your IT staff can disable the email address again.

STEP 2:

Remove the user from your team again and choose the option to transfer their content to someone else (from the screenshot above). This article describes where the new owner can find content that was transferred to them.

Let me know how it goes!