Transferring Rise Files
Jun 04, 2020
A colleague is sending a bunch of Rise files over that he is passing to us to continue working on. The first batch of 10-15 come over no problem. The others have been stuck since yeasterday. Log in and you see No Tile, a spinning circle and "Loading" beside the spinning circle.
Did he send too many and it gummed up the transfer? I don't see a way to cancel the transfer and we are waiting for him to send more.
6 Replies
Hi Paul! I'm happy to help!
First, what web browser are you using? Do you notice a difference if you log into Rise 360 using an incognito browser window?
Also, I've seen this happen when the Windows system clock and time zone aren't set automatically. Here's how you can check that.
Let me know if that helps you!
Did as you suggested. Do I need to wait an amount of time because there has been no change when I log back in to Articulate 360 and got to Rise.
Using Chrome
Thanks for trying, Paul, and I'm sorry that didn't help. I'm going to start a case for you so our Engineers can take a closer look.
Be on the lookout for an email from the team soon!
Thanks. My colleague thought he had to get them to me before the 9th when his license changes to Teams. Will that be an issue?
pj
Paul Jacobelli
President
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No, that won't be an issue at all. He will still have access to his courses as long as he's using the same email address to log in to Rise 360.
I've got that case open for you, so you should hear from the team shortly!
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