Trying to upload images in Rise 360

Jul 23, 2019

I am trying to upload several images from my computer.  Each time I try an Error message appears.  There are no other options, no right click to learn more about the error.  I have tried uploading jpeg, png, and bmp files.  I am using Windows 10, Chrome, have just updated Rise this morning, and still getting the 'Error'.  The course is brand new, but to rule out a bad file, I created a new lesson.  Same 'Error' message.

 

A help ticket has been created with the support desk, but after two days of no progress, I'm resorting to you all.  I have cleared my cache, history, rebooted my laptop, the file sizes are small (50kb, 165kb, 2,014kb, 654kb), have emailed the attachments to Tech Support, have re-exported the image, and have tried various browsers.

 

Any help would be greatly appreciated.  I am on a tight timeframe and need to finish this project.  (I'm really not wanting to use our other software.)

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