Two player interfaces

We are attempting to export a Rise course and upload it into our LMS. However, our exported file is coming with two player interfaces.

Our LMS is giving us an error that says there are two player interfaces.  "The file '\\lax-pil-fs1\\bloodsystems\publications\880\scormcontent\assets\Ih87fyMt0q-u1ge4\player-interface.js' already exists"  When we manually unzip the export file on our desktop that was automatically downloaded from Rise, we get the notification that the player interface.js already exists and asks if we want to copy and replace it.  

9 Replies
Ashley Terwilliger

Hi Kristi,

I'm sorry to hear you've run into some trouble with the players - I'd love to help.

Can you let me know:

  • What LMS are you using? Did you also try the course at SCORM Cloud? 
  • What type of Rise package did you export (SCORM 1.2, 2004, Web Only)?

That info will help my team look into it! Thanks. 🙂