We published a Rise course to Meridian LMS. It opens via Chrome. It does NOT open via Internet Explorer 11. Does anyone have any insight into why this would be occurring?
You can either upload your zipped output to SCORM Cloud, or if you'd like to attach it here, I'm happy to troubleshoot. Just let me know which SCORM format you used to export your course.
Hi Crystal, We have uploaded to SCORM Cloud and it works fine there. We exported in SCORM 1.2. We are wondering if it is an issue with the LMS. We have posted to the Meridian Community as well.
Great to hear that it works in SCORM Cloud, Rachel. Now we know it's not a problem with the output file itself. Keep us posted on what you find out from the Meridian support team!
Hello Karen, we have not found a solution yet. A patch was installed but it did not fix the issue. We are waiting to hear if the version coming out in November will have a fix for this issue. We are currently on the latest version, 17.2.
Hi Rachel, I'm actually struggling to get my Rise course to play in Chrome in our Meridian LMS. I'm just getting a blank white screen when I preview it. Would you be willing to share what your course settings are? Or whether you had any issues getting it to play in Chrome that you had to troubleshoot?
I'm sorry you're still having trouble with the Rise courses playing in your LMS. Have you also given it a test in SCORM Cloud to rule out anything with the Rise course - since it's now also not working in Chrome? That'll be good information to share with your LMS admin too!
If you run into any issues at SCORM Cloud let me know and we'll help get to the bottom of it!
Meridian applied a patch to our production site over the weekend. This patch appears to have been successful. Our LMS Admin tested a course published in SCORM 1.2 in both IE and Chrome. In both browsers, she can load the content and proceed with the entire course. One caveat is that you need to use the latest version of IE in order to scroll down on the pages. Apparently that is a known issue with Articulate.
Bottom line...contact Meridian for a patch. Hope this helps.
9 Replies
Hi Rachel. Internet Explorer 11 is supported for viewing your Rise output. Can we do some testing to compare what happens in SCORM Cloud?
You can either upload your zipped output to SCORM Cloud, or if you'd like to attach it here, I'm happy to troubleshoot. Just let me know which SCORM format you used to export your course.
Hi Crystal, We have uploaded to SCORM Cloud and it works fine there. We exported in SCORM 1.2. We are wondering if it is an issue with the LMS. We have posted to the Meridian Community as well.
Great to hear that it works in SCORM Cloud, Rachel. Now we know it's not a problem with the output file itself. Keep us posted on what you find out from the Meridian support team!
Hi Rachel, I have the same issue with our Meridian LMS. Can you share whether you were able to find a solution for this?
Hello Karen, we have not found a solution yet. A patch was installed but it did not fix the issue. We are waiting to hear if the version coming out in November will have a fix for this issue. We are currently on the latest version, 17.2.
Hi Rachel, I'm actually struggling to get my Rise course to play in Chrome in our Meridian LMS. I'm just getting a blank white screen when I preview it. Would you be willing to share what your course settings are? Or whether you had any issues getting it to play in Chrome that you had to troubleshoot?
Hi Karen,
I'm sorry you're still having trouble with the Rise courses playing in your LMS. Have you also given it a test in SCORM Cloud to rule out anything with the Rise course - since it's now also not working in Chrome? That'll be good information to share with your LMS admin too!
If you run into any issues at SCORM Cloud let me know and we'll help get to the bottom of it!
Hi Karen,
Meridian applied a patch to our production site over the weekend. This patch appears to have been successful. Our LMS Admin tested a course published in SCORM 1.2 in both IE and Chrome. In both browsers, she can load the content and proceed with the entire course. One caveat is that you need to use the latest version of IE in order to scroll down on the pages. Apparently that is a known issue with Articulate.
Bottom line...contact Meridian for a patch. Hope this helps.
Thanks Rachel for the update and glad Meridian was able to assist!
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