I'm trying to tidy up our inventory and delete some of the block templates we have. Every time I try, however, the template 'appears' to disappear from the template list, but a popup presents the error message:
Something went wrong.
Please try again or contact support if the problem persists.
Then, when you refresh the page, the template has appeared in the list again. Myself and several of my colleagues have attempted this and we all get the same problem.
2. If clearing your cache does not work, please make sure that your browser is updated.
2. If your browser is already updated and you still can't delete the block, try other supported browsers and check if you are still getting the issue. This will check if the issue is browser-specific.
3. If the issue still persists, try to access Rise in Incognito or InPrivate window. Pressing Ctrl + Shift + n for Windows, or Press ⌘ + Shift + n for Mac switches you to Incognito mode and disables all browser plugins. Sometimes browser plugins cause issues.
So sorry to hear that this is still happening. I would suggest opening a case with us here so that one of our technical support engineers can assist you. Please mention that you've tried the troubleshooting steps above already.
Hello guys! I've been trying to delete some block templates for over a week and it's impossible. I did all the steps described above and it doesn't work. It's very frustrating because I need to update the block templates for the team and we don't have time to lose.
Hi Daiana! Sorry to hear that you are still unable to delete the block templates that you created, even after doing the steps. Please open a case with us here so that one of our technical support engineers can assist you.
This is apparently still an issue, and definitely not isolated. It's happening to my entire team.
I wasn't worried initially as even with the error the blocks appeared to disappear, but coming back the next day (or a refresh) shows they were not removed.
Tried all the steps (three different browsers) - I'll put a ticket in but letting you know here it's still an issue.
13 Replies
Hi Roxy! So sorry to hear that you're having trouble deleting a block template.
Please try the following:
Hi Hazel
I have tried all of these steps and the issue persists. I've had colleagues try on their computers as well and get the same issue.
Kind regards,
Roxy
Hi Roxy!
So sorry to hear that this is still happening. I would suggest opening a case with us here so that one of our technical support engineers can assist you. Please mention that you've tried the troubleshooting steps above already.
I am getting the same error when I am trying to edit a text block. tried clearing cache, different browsers, incognito mode., etc..nothing is working.
What should I do?
Hi Meghana! Editing Rise 360 courses can cause an error message to appear right now. We’re working on a fix, and I'm so sorry for the trouble!
You can stay up to date on the latest information by subscribing to our status page.
Hello again! Editing in Rise 360 is now working normally, and we're continuing to monitor performance carefully.
Thank you for your quick response.
It is working alright now.
Hello guys!
I've been trying to delete some block templates for over a week and it's impossible. I did all the steps described above and it doesn't work. It's very frustrating because I need to update the block templates for the team and we don't have time to lose.
Hi,
Did you create the block templates that you are trying to delete, or were they created by a team member?
Hi Karl!
I created the block templates.
Hi Daiana! Sorry to hear that you are still unable to delete the block templates that you created, even after doing the steps. Please open a case with us here so that one of our technical support engineers can assist you.
This is apparently still an issue, and definitely not isolated. It's happening to my entire team.
I wasn't worried initially as even with the error the blocks appeared to disappear, but coming back the next day (or a refresh) shows they were not removed.
Tried all the steps (three different browsers) - I'll put a ticket in but letting you know here it's still an issue.
Hi Justin! I see you opened a support case for this issue, and my colleague Philam is assisting you. You're in good hands!