Unable to download Rise zip.
Oct 22, 2019
Help! I created a zip package, the respective link is sent to my e-mail, but in the Rise page, the button doesn´t allow me to download the file. It only appears, very briefly, a legend thas says "Solving host" or something about "run-time" (it´s the only thing I get to read, since it appears so briefly). Other download sites, for example Freesound.com, work well.
A few days ago the button allowed me to download another version of the same course. This new version includes a Storyline interaction, could this be the cause?
I´m working in a Windows 10 PC.
5 Replies
Wait: when clicking many times trying to get a screen capture of the brief messages, it suddenly allowed me to download the zip file. I´m not sure if the repeated clicking the button has something to do, or maybe one of those clicks coincided with the site fixing. By the way, the url is: https://rise.articulate.com/author/AEFOK0QnelnTN3voBg1YVTJmrDm2-GVB#/download/cmlzZS9wYWNrYWdlcy9BRUZPSzBRbmVsblROM3ZvQmcxWVZUSm1yRG0yLUdWQi9vLWFtakZoai56aXA=
Hello, Daniel.
Amazon Web Services (AWS) is seeing intermittent problems which may be contributing to Articulate 360 services being unavailable for some users. We're working hard to confirm if that's the case. Here's the AWS status page:
https://status.aws.amazon.com/
We will update you once we have more information!
Crystal, we are experiencing this exact issue today. Can you provide guidance on a work around or fix for this?
Hi Kristin,
So sorry you're getting stuck! Try closing your Rise 360 browser tab. Then, reopen the course and follow the publishing steps again.
If you're still unable to download a zipped file, please open a case here. Our Support Engineers will help you get this sorted out!
You should also receive an email that provides a link to the PDF download.
This discussion is closed. You can start a new discussion or contact Articulate Support.