Unable to load Cover Photos

Mar 04, 2019

Hello - 

As the title says, I am unable to load Cover Photos to my Rise course.

When I click to browse cover photos, the screen freezes, and displays a "Loading cover photos…" message.

I'm using Chrome and have cleared cache/cookies and restarted the browser and even my PC.

Any ideas, please?

1 Reply
Allison LaMotte

Hi Asuman,

I’m sorry that you’re having some trouble here. I just tried this on my end and everything's working as usual. 

Are you seeing this issue on multiple courses or just one? If it's only happening for one course, I would try duplicating that course to see if that fixes the issue. 

If that doesn't work, please reach out to our Support Team so they can take a closer look. You can submit a case here.

In the meantime, if there's anything else I can do to help, please let me know!

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