Unable to Replace Video in RISE

Hi Carla,

Once you have created your video block, select Edit at the left side of the block.

You will see a thumbnail and the name of the default video file.

Select Edit located to the far right of the video file name.

Select Replace video.

Yes, that is what I did. NOTHING happens, does not open....

https://360.articulate.com/review/content/258466c6-b65b-4008-a09c-32593762ac18/review

Hi Carla,

Which of these steps does not work? Where does the process stop working?

1. Create your video block within your Rise course
2. Within your Rise course, select Edit at the left side of the video block.
3. You will see a thumbnail and the name of the default video file as shown in the image below.
4. Select Edit located to the far right of the video file name.
5. Select Replace video.

Yes, everything works except #5, when you click "Replace Video" NOTHING
happens!

Hi Carla, I am sorry you are having problems replacing the video in your video block. I am here to help. I recommend doing the following troubleshooting steps:

1. Close down your browser.
2. Restart your computer.
3. Make sure your browser is updated.
4. Clear your browser's cache.

Thank you, and let me know how it goes.