Unable to upload images/files to Rise


I am attempting to add images or files (pdf) to my Rise course and I keep receiving an error message "There was an issue uploading. Please try again".  This is not specific to any one image and my colleagues have the same issue on their PC today. I am using FireFox as a browser. Last week everithing was well, but now I can't finish the project for my company. Would you please help to solve it? 

Thank you.

1 Reply
Allison LaMotte

Hi Yulia,

I'm sorry you're having trouble here. Can you answer a couple of quick questions for me so I can try and figure out what's going wrong?

  1. What version of Firefox are you using?
  2. What type of images files are you trying to upload? (JPEG? PNG?)
  3. What kind of block are you trying to add these files to?