Unplayable media in Rise
Yesterday I loaded up a series of micro learning segments to a rise structure. They looked good and played well.
Today, when I open the same structure, I see a message saying,"The media could not be loaded, either because the server or network failed or because the format is not supported."
The metadata from the file is:
1920 x 1080HD
rendered via H.264 codec to industry standard MP4 wrapper.
(also tried HEVC to MP4 wrapper - neither worked)
Audio: AAC, Stereo 48000kHz
Browser: Safari 12.0.3
Can anyone offer advice please?