I am experiencing a very strange behavior when editing text in my Rise blocks: when typing, from time to time I get kind of unprompted "undo" effect - the typed text disappears, and the paragraph state returns itself to the previous state, changes are not saved.
I cannot record this bug unfortunately, as it happens without a pattern.
I’m sorry that you’re having some trouble here. I haven't personally run into anything like that. I spoke with our support team briefly and they suggested that there may be an app (something you recently installed) that's interfering with Rise 360.
The quickest way to resolve this issue is to get in touch with our support team directly. You can submit a case here.
In the meantime, if there's anything else I can do to help, please let me know!
I have experienced that too. It doesn't happen to me too often, so I haven't pursued it any further. But if you find a resolution, I'd like to hear it.
I have noticed that the undo happens when the text is automaticall underlined with red spellcheck of Rise: the red waves uppear under the words and the text is erased.
As we do not have the save function in-browser, can that be that for some reason it auto-refreshes and restores the previous state, before latest edits? It happens in the Chrome Version 73.0.3683.103 (Offizieller Build) (32-Bit)
I will do so, Allison, thank you, though it is almost impossible to catch this bug and record an evidence -- sometimes it happens, sometime it does not.
Yeah, I totally get that! Unfortunately, that also makes it hard for us to reproduce it and figure out what's causing it. In any case, I'm sure the support team will do everything they can to help you!
9 Replies
Hi Irina,
I’m sorry that you’re having some trouble here. I haven't personally run into anything like that. I spoke with our support team briefly and they suggested that there may be an app (something you recently installed) that's interfering with Rise 360.
The quickest way to resolve this issue is to get in touch with our support team directly. You can submit a case here.
In the meantime, if there's anything else I can do to help, please let me know!
Dear Allison,
Thank you very much for your quick reply and help!
If the issue persists I will contact the support team.
Many thanks again!
I have experienced that too. It doesn't happen to me too often, so I haven't pursued it any further. But if you find a resolution, I'd like to hear it.
Perfect! :)
I have noticed that the undo happens when the text is automaticall underlined with red spellcheck of Rise: the red waves uppear under the words and the text is erased.
As we do not have the save function in-browser, can that be that for some reason it auto-refreshes and restores the previous state, before latest edits?
It happens in the Chrome Version 73.0.3683.103 (Offizieller Build) (32-Bit)
Hi Irina,
I'm not really sure what could be causing this. Did you reach out to our support team?
I will do so, Allison, thank you, though it is almost impossible to catch this bug and record an evidence -- sometimes it happens, sometime it does not.
Yeah, I totally get that! Unfortunately, that also makes it hard for us to reproduce it and figure out what's causing it. In any case, I'm sure the support team will do everything they can to help you!
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