Unpromted "undo" - text erasure in Google Chrome

Hey all,

I am experiencing a very strange behavior when editing text in my Rise blocks: when typing, from time to time I get kind of unprompted "undo" effect - the typed text disappears, and the paragraph state returns itself to the previous state, changes are not saved.

I cannot record this bug unfortunately, as it happens without a pattern.

Is anybody else experiencing it?

 

Using latest Chrome. 

9 Replies
Allison LaMotte

Hi Irina,

I’m sorry that you’re having some trouble here. I haven't personally run into anything like that. I spoke with our support team briefly and they suggested that there may be an app (something you recently installed) that's interfering with Rise 360. 

The quickest way to resolve this issue is to get in touch with our support team directly. You can submit a case here.

In the meantime, if there's anything else I can do to help, please let me know!