"Unsupported browser" error on Rise Mobile browser(Chrome)
Dec 20, 2018
Rise on Mobile browser(Chrome) shows an "Unsupported browser" error at the bottom of the page.
Because of this, the page is not responsive- example: the sidebar never goes away and so I can't see the courses completely to navigate and open them. I intend to test the course to see how things look on mobile. There are some embedded <iframe> pages that need to be tested to see how they look on the mobile environment. However, in order to complete testing, I would like the site(mobile) to perform in ideal condition and the unsupported browser makes it seem like the website isn't functioning at it's best in current environment.
Note: I have the latest Chrome (on an Android device) and tested it on some other phones as well.
Is anyone else having the same issue?
Thanks!
-Akhill Shetty
5 Replies
Hi Akhill,
It sounds like you're trying to edit Rise content on mobile not view it. Unfortunately, we don’t currently support editing Rise courses on mobile.
If the ability to do this would make authoring in Rise easier for you log a feature request to tell us more.
Thank you for your response, Allison. It makes sense now that I am aware that you cannot edit Rise content on mobile. I now understand that the "Unsupported Browser" pop-up is supposed to be there and not an anomaly.
-Akhill
You're welcome! Glad I could clear up the confusion for you :)
Hi Allison, I posted a similar thing about RISE. today. https://community.articulate.com/discussions/rise-360/error-on-rise-mobile-browser-chrome
I am not trying to edit the RISE, just viewing and testing on the mobile experience.
I am just sharing a RISE site and view it on iPhone and seem to have a problem.
Do you know why?
https://rise.articulate.com/share/ma6pltBm1cOJIY5sV1k501J3A3nXXP8z
Why it has a problem on iPhone's CHROME browser? The arrow at the bottom to advance to the next page not staying.
Safari is ok for the arrow at the bottom, it stays and I can click on.
BOTH SAFARI AND CHROME have a problem with the audio. Audio is volume is up on my phone but no audio when playing the module in RISE/ARTICULATE REVIEW?
Hi Evelyn!
I recently replied to your other discussion post here. We can keep the conversation going on that page, if you'd like!
This discussion is closed. You can start a new discussion or contact Articulate Support.