Updated Storyline and now html background is white

Feb 20, 2020

Hi Articulate

My colleague recently updated his Storyline file and now the iframed html in Rise has a body background colour to a light grey ie:
<body style="background: #FBFBFB" class="cs-HTML theme-unified view-desktop is-landscape is-360">

Plus another class element renders the background to white. Example below:
.cs-npnxnanbnsnfns00001100101.cs-base {
background: #FFFFFF;
}

Before the Articulate/Storyline update it was transparent. See attached for before and after. There is no way to change it that I can find.

We use a corporate dark background colour behind the storyline quiz items. Sometimes we use corporate colours of a lighter blue or light grey for other storyline placed items in Rise - so this white gap is not acceptable if we use the storyline content on a coloured background and want it to not look like a year 7 assignment.

We will need to revert back to previous update until a fix is made.

I have been trying to determine the right size - got close to something like 805x382 but still not 100% and I've wasted 2 hours on this. There seems to be a ratio that you guys use for placement/sizing of Storyline within Rise - PLEEEEEASE provide what this size should be - ideally, please based around the 4:3 ratio.

The default page sizes in Storyline - 4:3 (720x540) and 16:9 (720x405) both cause the white gaps either size so they cant be used as standard size for placing into Rise.

The problem new version update is v3.37.21453.0

Thanks

Mata

9 Replies

Alyssa Gomez
Staff

4 years ago02/20/20 at 3:24 pm (UTC)

Thanks for including those screenshots, Mata. I'm really sorry you ran into this! We fixed this bug in a previous Storyline update, but the problem is happening again in Storyline 360 Update 36.

Our team is working to fix this problem, but until then, you can install a previous version of Storyline by following these steps.

We'll let you know as soon as this is resolved!

Mata Henry
Author

4 years ago02/21/20 at 12:36 am (UTC)

Thank you so much Alyssa for getting back so quickly on this.

For now we'll change our template to the #fbfbfb/f5 background as there's five of us in the team and most have already updated.

Mata Henry
Author

4 years ago03/03/20 at 5:14 am (UTC)

Hi Alyssa

Is there any movement on the bug?
All the team here have reverted or not upgraded due to the bug.

Thank you
Mata

Alyssa Gomez
Staff

4 years ago03/03/20 at 3:14 pm (UTC)

Thanks for checking in, Mata! Our team pinpointed the issue, and we plan to release a fix for it in the next update of Storyline 360. I don't have a date for that release just yet, but we'll keep you posted as we know more.

Mata Henry
Author

4 years ago03/04/20 at 12:42 am (UTC)

Thank you Alyssa, and yes please - do let us know when the update is ready and we'll be ready then to update.

Mata Henry
Author

4 years ago03/23/20 at 7:45 am (UTC)

Hi Alyssa, any movement on the fix? Thank you, Mata

Alyssa Gomez
Staff

4 years ago03/24/20 at 2:17 pm (UTC)

Good news, Mata! We just released Storyline 360 Update 38 today!

This update includes a fix for an issue in Rise 360 where a white border would appear around Storyline blocks with custom background colors.

Be sure to update Storyline 360 to take advantage of this fix! If you run into any trouble, we're here to help. 😊

Mata Henry
Author

4 years ago03/25/20 at 12:30 am (UTC)

Great, thank you, I'll let my colleagues know!

Mata Henry
Author

almost 4 years ago06/03/20 at 8:27 am (UTC)

Just updating this post as resolved with the new version of SL (v38) and there's no more white margins on either side of the storyline content.

Updated Storyline and now html background is white

9 Replies

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