We created a Rise course during our trial period & have since upgraded to a subscription. We exported the Rise workshop prior to the end of our trial. Is there a way to upload that exported workshop back into our Rise account?
If the Rise course is in an exported ZIP file format, then you cannot bring it back into Rise for editing purposes.
Depending on when your trial ended, technical support may be able to associate the course you created during your trial period with your new subscription account.
Hi there Alyssa - I hope you're able to assist me with a similar matter. An E-Learning was created by a colleague who is no longer with our organization; and who was not part of our licensed subscription. However, they created the E-Learning in Rise 360 under another subscription; likely a trial.
Nevertheless, I was able to get the zip file from our LMS team. However, I do not see where I can upload the file in Rise 360 to revise/edit the content; so we can continue to use the E-Learning. Are you able to provide guidance as to how I would upload the file into Rise?
Because Rise 360 authoring is web-based, there isn't a way to upload a published file into Rise 360 for editing.
The original author should have sent you a copy of the course following these steps. Is there any chance you can contact the original author to have them log in to rise.articulate.com to send you a copy of the course?
8 Replies
If the Rise course is in an exported ZIP file format, then you cannot bring it back into Rise for editing purposes.
Depending on when your trial ended, technical support may be able to associate the course you created during your trial period with your new subscription account.
Hi Michelle!
Did you use a different email address for your Articulate 360 trial than you did for your subscription?
Let us know which email addresses you used for your trial and subscription here, and we'll try and help you straighten this out!
Yes. I sent a support ticket. Thanks!
Hi there Alyssa -
I hope you're able to assist me with a similar matter. An E-Learning was created by a colleague who is no longer with our organization; and who was not part of our licensed subscription. However, they created the E-Learning in Rise 360 under another subscription; likely a trial.
Nevertheless, I was able to get the zip file from our LMS team. However, I do not see where I can upload the file in Rise 360 to revise/edit the content; so we can continue to use the E-Learning. Are you able to provide guidance as to how I would upload the file into Rise?
If the Rise course is in an exported ZIP file format, then you cannot bring it back into Rise for editing the content.
It is in a zip file. What format does it need to be in for it to be uploaded into Rise for editing?
There is no way to bring a previously published course back into Rise for editing purposes. You need access to the original course in Rise.
Hi Ree,
Because Rise 360 authoring is web-based, there isn't a way to upload a published file into Rise 360 for editing.
The original author should have sent you a copy of the course following these steps. Is there any chance you can contact the original author to have them log in to rise.articulate.com to send you a copy of the course?
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