URL link not working when added to a button


I have created a Rise course and have used the button interaction in each lesson. The learner is meant to click on the button to launch a SCORM file housed on our content server. 

The issue I am having is the url link is not working properly when added to a button. It opens the file in a new browser but the content will not play. 

If I use the exact same url link as a hyperlink for them to click on it plays perfectly. 

Why would it work as a hyperlink but not as a url link from a button? Any ideas?


4 Replies
Leanne Falconer


Unfortunately it won't work for you as you don't have access to our content server.

Any ideas on what I can check?


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Crystal Horn

Hi there, Leanne. Both button blocks and hyperlinks should open external web content, though they do the job a little differently.

The links I'm testing with are working from both blocks on my end. Even if we can't access the link content, would you mind privately sharing it with us so we can have a look at what the browser is telling us when we try to open it from the button?