I'm using a button stack and directing the button to a URL that has an ampersand inside it. Everything looks great in the editor, but when I preview the course the URL replaces "&" with "&" and breaks the link.
Is there a way to fix this, or will I simply not be able to link to the page?
Can we get a look at the URL you're trying to use? It's not something I've seen mentioned before so I'd want to give it a test and have our team double check that set up.
Sure Reagan - you can always send information to our Support Engineers privately by uploading files and describing the issue here.
A colleague of mine did have another good idea to get you around this issue though - have you tried using a URL shortener? Bitly.com is a pretty common one, and it'll mask the URL while in Rise but you'll see it once the link launches in a new window/tab.
Thanks Reagan - let me know when you get started with the support case (you'll get a case # via email which would be good to have) and I can follow along too!
Thanks Reagan - I'll follow along in your case and it looks like you're working with Karla. It may help if you can create a quick Peek of the two ways in which you've been inserting the URL so that she can test out both of them with the behavior you're reporting and that'll ensure we're following the same steps!
9 Replies
Hrmmmm. That didn't seem to work for me. Just ended up replacing it with "&".
Hi Reagan,
Can we get a look at the URL you're trying to use? It's not something I've seen mentioned before so I'd want to give it a test and have our team double check that set up.
Is there a way to get you the URL without posting it here. It's an internal one that likely won't work for anyone here, but I'd rather play it safe :)
Oh and %26 didn't work either, Matthew.
Sure Reagan - you can always send information to our Support Engineers privately by uploading files and describing the issue here.
A colleague of mine did have another good idea to get you around this issue though - have you tried using a URL shortener? Bitly.com is a pretty common one, and it'll mask the URL while in Rise but you'll see it once the link launches in a new window/tab.
Thanks Ashley. I'll give that a go (the network we'll be giving this course to may not have access to bitly) and see how it goes.
Will send something through to the support engineers too.
Thanks!
Thanks Reagan - let me know when you get started with the support case (you'll get a case # via email which would be good to have) and I can follow along too!
Case #01020318
Bitly didn't fix it..... so I'm thinking browsers might have an issue with & signs coming from something other than a keyboard.
Interestingly, if I highlight text in the description of the button stack and create a hyperlink, the link works fine.
Thanks Reagan - I'll follow along in your case and it looks like you're working with Karla. It may help if you can create a quick Peek of the two ways in which you've been inserting the URL so that she can test out both of them with the behavior you're reporting and that'll ensure we're following the same steps!
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