Video background develops funny haze when uploaded to RISE
Aug 07, 2017
By
Lane Fields
Hello RISE friends:
I am working on courses with Welcome & Conclusion "talking head" videos:
https://rise.articulate.com/share/YGpMi7_nRETllg1I43Qvi-cxk9NUzfjJ
The videos look great as stand alone .mp4 files, but when uploaded to RISE they develop an orange haze in the background. We have tried a denoiser, but that seems to make it worse!
I have stumped both our video vendor and Articulate Support with this issue. I was hoping all of you may have some feedback or ideas on how I can fix this. I have 16 courses with this issue...and can't go live with the video not looking perfect.
Thank you,
Tracy
2 Replies
Thanks for your post, Tracy. I'm sorry this is plaguing you, and good idea for opening a case. I see you're working with my colleague Rowie, and he is working through some testing now. I'll follow along and continue to post updates here!
Thanks, Alyssa! I appreciate any help...I need to get this issue resolved.
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