Video Error when Uploading to LMS

I'm new to Articulate and the LMS world.  The SCORM uploads correctly, with the exception of the video.  I receive a message after uploading the SCORM that states, "The media could not be loaded, either because the server or network failed or because format is not supported."  Any suggestions?  I've tried the SCORM 1.2 and 2004 (all editions).

1 Reply
Alyssa Gomez

Hi Leanne! So sorry you're running into that error. Our Support Engineers can lend a hand.

Please click here to open a case, and provide these helpful details:

  • The title of the Rise 360 course
  • The title of the lesson containing the video
  • The course Share link

We'll begin testing as soon as we receive your information!