My client gets an error when playing embedded videos if their VPN is turned on. Turning off their VPN resolves the issue. This is a problem as the learners need to have their VPN turned on in order to access their LMS. Has anyone ever experienced this?
I've attached a screenshot of the error for reference.
On a previous project where I had this issue, we edited the video links so that instead of starting with http, they started with https. (We just added the s to the link.) Just something to look into in case it helps. The recommendation came from the client's IT team, so not sure if it applies everywhere but something to try.
Thanks for confirming, Danny. We've seen this error when the video was missing from the exported package. That doesn't sound like the case, since turning off the VPN allows the video block to play. We suspect something in the VPN settings is blocking the video stream.
Can you check with the support for your VPN whether there is a setting you can manipulate to help with media playback?
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Hi Danny. Are these video files you've added with the video block, or are they videos hosted on the web, added using the embed block?
Also, is this happening on all courses with videos, or just one in particular? Thanks!
I am having the same issue reported to me as well, for videos hosted on YouTube and added using the "video from the web" function with the embed code.
Hi Crystal,
The files are added as a video block and it happens on all of the courses. The videos are all in mp4 format.
On a previous project where I had this issue, we edited the video links so that instead of starting with http, they started with https. (We just added the s to the link.) Just something to look into in case it helps. The recommendation came from the client's IT team, so not sure if it applies everywhere but something to try.
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Thanks for confirming, Danny. We've seen this error when the video was missing from the exported package. That doesn't sound like the case, since turning off the VPN allows the video block to play. We suspect something in the VPN settings is blocking the video stream.
Can you check with the support for your VPN whether there is a setting you can manipulate to help with media playback?
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