Video Metadata showing in Labeled Graphic
Mar 22, 2019
Hello,
I have placed a video into one of my labeled graphic markers and even though the "Show Metadata" box is unchecked, it is still displaying the file name above the video in the marker. I do not want it to do this. I have included a screenshot with the metadata title outlined in red with the edit view beside it.
I have tried refreshing the page, checking and un-checking the metadata box, viewing it in Rise and Review and viewing it in different internet browsers with no luck.
If anyone could let me know if this is a bug, if I have done something wrong or how to fix this, I would greatly appreciate it!
Thank you in advance,
Courtney S.
1 Reply
Hi Courtney,
I just tested this out and it seems like it may depend on the URL itself.
The quickest way to resolve this issue is to have our Support Team take a look. You can submit a case here.
In the meantime, if there's anything else I can do to help, please let me know!
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