Video not playing in iphone

I'm fairly new to Rise but like it a lot so far.  I've uploaded some mp4 videos.  They play fine in preview but when I push them to our LMS, and try to play on a desktop and/or an iphone i get an error that "The media could not be loaded, either because the server of the network failed or because the format is not supported." I then tried to use the multimedia code snippet in blocks, and when I preview, I see all the actual code.  Anyone have experience with this?

5 Replies
michael roddick

It's our LMS


I'm resurrecting this thread in case there has been any movement on a solution. I'm getting the same error on Apple products. 

Our technologist is looking into whether ours is an LMS issue or not. Is anyone else experiencing this issue and found a solution?

Rob, the code snippet is just that, its to display code not use code.