video not processing in Rise

Sep 01, 2020

Hello all,  videos have uploaded are seem to e stuck in Processing mode.  I've cancelled and redone the upload got the same result.  Videos are about 5-7 minutes long.  Size varies from 145 MB to 293.  Solutions?

3 Replies
Alyssa Gomez

Hi Leslie! So sorry you were having trouble uploading videos to Rise 360 yesterday. Are new video uploads still getting stuck in processing today? If so, please try this:

If those steps don't resolve the issue, our Support team is here to help. You can open a case by clicking here!

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