Video not showing completed in Rise

Hello! 

I have developed a course in Rise that includes a video that I have uploaded. After publishing the course to our LMS, we've had feedback that the course is not showing completed because the video has not been viewed. I have walked through the course myself and ensured the video was viewed in its entirety, and the course does not complete due to the video not being viewed.

I do not have a "Continue" block forcing the video to be viewed before moving forward, and have thought about setting that, but I'm concerned that any issues with the video not showing complete will just lock the course completely. I do have the video set for forward seeking, but could easily remove that. 

I'm stuck … any ideas on how I may be able to fix this? 

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