Videos in Rise not playing
I've recently produced a course in Rise that contains a number of videos. When the course is played on a PC, either through Rise or through our LMS the videos play without a problem. For some people using citrix terminals the videos do not play back, they are presented with the message "The media could not be loaded, either because the server or network failed or because the format is not supported".
My assumption is the Rise content is working perfectly well and there is something within our IT infrastructure preventing playback, if anyone has any advice it would be much appreciated!