Hello Kristen - which version of IE is your company using? Here's a list of supported browsers for Rise, looks like IE11 is required for viewing courses authored in Rise.
Are you uploading it to a LMS or web server? Does anything on the page load or nothing at all?
I'm assuming you're able to preview the Rise courses in IE11. Have you tried putting a Rise course into Review and seeing if any of your colleagues are able to review it from there?
I'm wondering, if you and your colleagues are able to view the courses from Review, if it's a mime-type issue with your servers. When we first started using HTML5 content we had to update the mime-types on some of our internal servers.
No, we usually host these on a common shared drive. Right now, I'm just trying to launch the Index file from my desktop. It will load the page in Chrome, but if I use IE, nothing on the page loads.
If I use the web link directly from Articulate, I am able to view the course in IE. I haven't tried the Review feature, since the web link was working. But I do need to export it so that I can change some of the coding and post it internally to a common shared drive.
Also, should have included this in my previous post, IE considers playback from a shared drive as local playback, same as if you were playing it back from your local computer.
7 Replies
Hello Kristen - which version of IE is your company using? Here's a list of supported browsers for Rise, looks like IE11 is required for viewing courses authored in Rise.
https://articulate.com/support/article/System-Requirements-for-Rise
We do have IE11, so I'm not sure why it isn't loading...
Are you uploading it to a LMS or web server? Does anything on the page load or nothing at all?
I'm assuming you're able to preview the Rise courses in IE11. Have you tried putting a Rise course into Review and seeing if any of your colleagues are able to review it from there?
I'm wondering, if you and your colleagues are able to view the courses from Review, if it's a mime-type issue with your servers. When we first started using HTML5 content we had to update the mime-types on some of our internal servers.
No, we usually host these on a common shared drive. Right now, I'm just trying to launch the Index file from my desktop. It will load the page in Chrome, but if I use IE, nothing on the page loads.
If I use the web link directly from Articulate, I am able to view the course in IE. I haven't tried the Review feature, since the web link was working. But I do need to export it so that I can change some of the coding and post it internally to a common shared drive.
Here you go - https://articulate.com/support/article/Here-s-What-to-Do-When-Your-Rise-Course-Is-Blank-in-Internet-Explorer
Also, should have included this in my previous post, IE considers playback from a shared drive as local playback, same as if you were playing it back from your local computer.
Hope this helps!
Oh wow. That's good to know. Thank you!
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