Weird behaviour in a marker

Hi Erin,

Thanks for including the Share link here! I took a look and wasn't sure which marker was acting up. I saw the first marker for Salutation does have a scrollbar, but no more text to see while scrolling, perhaps that's the one causing you trouble? 

Also, can you let me know what browser you're using to test this? 

Thanks Ashley,

Yes it is the Salutation marker that is the issue.  It only happens when you click Play for the audio... I've recorded my screen to show what happens;  https://360.articulate.com/review/content/f3f6aa35-db70-42e5-8bf9-bbb30db5867c/review 

This does happen in in Chrome, but not in Firefox or Edge.  Only problem is... we have 11 branches with the public using these courses. We've consistently driven home the message that they should be using Chrome (due to other functionalities working better in that one). 

Wonder if it's perhaps a challenge that your brainy techie department could figure out?  This isn't a make-or-break problem... but perhaps a good challenge to figure out?    :)  

Hey Erin,

Thanks so much for that "peek" into what you're seeing! I saw the same thing when I tested your course -- here's a recording of what I saw.

I'm going to get this to our team to see how we can help. I'll let you know what I find out!

Thanks Alyssa!  

I am experiencing this same issue that Erin describes above.  It is occurring with all my markers.  I am also using Chrome.  Can this issue be revisited?

Hello, Jay! We would love to have a closer look at your course. Please open a case here and send us the Share URL. We'll give it a test and let you know if we see the same problem from our side!

Can you confirm if you received a case from me? I tried to submit one based on this email I received but the button to submit the case is not clickable.

Jay Haselwander, RICP(r)
Learning and Development Consultant | CUNA Brokerage Services, Inc.
CUNA Mutual Group
800.356.2644, Ext. 665.5629 | (D) 608.665.5629 | (F) 608.236.7444

People driven. Outcome focused.(r)

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Hi there, Jay. I see that Sheila is working with you. Let me know if you aren't receiving her emails!