What audio file types can be uploaded into Rise

Try converting it to MP3

https://www.onlineconverter.com/m4a-to-mp3

Hi Helen! We don't limit you to a list of supported file types in Rise 360.  We support virtually every audio file format.  The maximum file size for each audio clip you upload to Rise 360 is 5 GB. More best practices can be found here.

I'm happy to help if you're still having trouble, however. If you can share the audio file, use this upload link to send it to me privately. I'll test on my end and delete it when I'm done troubleshooting.

Hi, I'd really like to upload an M4A audio file into my slides.  However, when I click upload audio file I see the file I want are greyscaled. 

Oh, I see the MP3 converter now... and it works.  Cheers

Thanks for the update, Lindsay! We're here if you need anything else!

I am trying to upload an audio and I am experiencing a lot of difficulties.  

Hi Cynthia! I'm happy to lend a hand. Can you help me with a few more details?

• What web browser are you using to author your course?
• Are you having trouble importing just one audio file, or all audio files?
• Would you be willing to share the audio file with our team for testing? If that works for you, you can open a case here.

Hi Alyssa,

I'm also experiencing an issue. When attempting to upload an audio file in a RISE audio block, I get "Error" with no descriptor.

I've tested uploading different audio files, both WAV and MP3, in both Edge and Chrome. I'm seeing the same error in multiple RISE courses and with different authors on our team.

Hi Caitlin!

I'm sorry you're running into trouble with audio! I'm not seeing audio import issues from my side, so we'd love to test the MP3 and WAV files you're using. 

Would you be willing to share those files with our team by opening a case? Thanks!

M4a will not upload

Hi there, S! Would you mind if we tested uploading your M4A file from our side?

If that's okay with you, please send the file to us privately by opening a case. 

@Sam Smith, I renamed the m4a audio files to have a mp3 extension and could upload.

Hi Ken, have you uploaded it to LMS? does it still work? I have the same problem and I'm using your solution. I'm wondering if it's not going to cause issues with reading the file by the learners after uploading.