Recently we created a Rise course with several attachments, links to other courses, etc. All the links and attachments work as designed in Chrome, but in IE we are getting an error with one of the files downloading - all the rest work perfectly.
The document that we are attempting to download comes up as gibberish. I've tried clearing the cache in IE with no luck. Any suggestions?
Hey, Kristal, I’m sorry that you’re having some trouble. This could be because of a number of things, from browser version to the type of file you're downloading.
Rather than sort through all the details here, you'll get quicker results if you have our Support Team take a look. Please submit a case here and we'll figure out what's up!
2 Replies
Hey, Kristal, I’m sorry that you’re having some trouble. This could be because of a number of things, from browser version to the type of file you're downloading.
Rather than sort through all the details here, you'll get quicker results if you have our Support Team take a look. Please submit a case here and we'll figure out what's up!
Hi Anthony - thank you! I've submitted a case.
This discussion is closed. You can start a new discussion or contact Articulate Support.