Your Computer is Offline Error

Hi Crystal, I am experiencing this " Your Computer Is Offline" issue today. Do you have any updates on the fix?

Cheers,

Donna

Hello there, Donna. We had a brief Rise 360 outage a couple of weeks ago, but it was resolved within a few hours. 

Please let us know if you're still experiencing this message after refreshing your browser!

Hey Folks, my courses are refusing to load for editing. I can see the list of courses, when I click to edit -- I just get a blank window.

I could edit them just a few hours ago. Anyone else experiencing the same issue?

Hey Astha;

I am locked out as well right now. 

Tim

Yes. Same here. I have tried different browsers with the same result.

Thanks @Tim - I had a moment of sheer panic where I thought I lost my content. Glad to know its platform issue.

Hey folks! So sorry for the interruption! Our team is on it, and we'll be back up and running as soon as possible. We'll keep you posted on our progress!

You can stay up to date by subscribing to our status page here. 

I have access now, thanks!

Hi, everyone!

Authoring in Rise 360 is now working normally. We'll continue to monitor performance carefully. 

I'm currently unable to access Rise (my session has timed out?). That's very unfortunate as I'm under a tight deadline to complete my course.

So sorry about that, Stephan! Rest assured our team is working on a fix as we speak. We'll let you know as soon as we're back up and running! 

For up-to-the-minute updates, please subscribe to our Articulate Status Page. 

I am experiencing a 'Computer is Offline' error. Has there been a reported outage?

Really sorry, Gustavus. We're busy repairing Rise 360 right now. We'll get it back up and running soon! 

I am also experiencing a 'Computer is Offline' error. 

Thanks, Alyssa! Looks like I'm back; up and running now.

Hey folks! Rise 360 is back up and running normally, and we're monitoring carefully. 

I'm having this problem today... is  RISE down? 

Hi Krista! I'm sorry for the trouble. We're having a look right now, and you can follow our status here!

I have the same trouble form France ... Help !!!! 

Hi Everyone,

Same here!  I was in the middle of working on a Rise Course and the same thing happened.  I all of a sudden got the message that "Your computer is offline."  I had my whole house disconnect from WiFi thinking it was my PC, but I am able to connect to everything else.  Please keep us posted of the progress of the resolution.  Thanks, Shannon

Same Here in Brazil, São Paulo.

same here...

Yes, same with me as well.

I opened a case.  There is an issue with RISE 360.  The status will be updated here: https://www.articulatestatus.com/