Caption Box Cutting off text when published

Hi Sam,

I’m sorry you’re experiencing an issue with this.

It looks like my colleague Leslie has been helping you in another forum thread and was unable to recreate your issue.

I recommend contacting our Support Team so they can take a closer look. You can submit a case here.

In the meantime, If I can help with anything else please reach out!

Same problem is happening to me. Any new resolutions for this?

Hi there Paul,

Tell me more about what you're seeing. Do you have a Storyline Block with view mode step-by-step slides in your Rise 360 lesson?

Some examples of two slides in and out of preview.

Paul Lewis | Learning Designer | Learning and Development
Human Resources | Corporate Services
Ministry for Primary Industries - Manatū Ahu Matua | Sir William Pickering Drive | Christchurch
Telephone: 04 831 4911 | Email: paul.lewis@mpi.govt.nz | Web: www.mpi.govt.nz

Hi Paul,

It looks like you meant to share a few screenshots, but they didn't come through.

Instead, please click here to open the discussion, then attach the screenshots to a new discussion reply. Thanks!

Hi I have a query around using captions. I recorded a short sound clip and have inserted it onto a slide in Storyline 360, but wanted to include the captions with the clip.

I have added in the captions (within Storyline) and it's created a .vtt file which I can see on my computer, but when I try to import it, nothing seems to happen.

When I preview the whole document, the audio plays just fine, but no subtitles, so it's clearly not bringing over the .vtt file - which is a supported file for captions according to Storyline.

Any ideas?

Hi there, Elaine. Just to make sure I'm on the same page, it sounds like the Storyline block isn't showing captions in your Rise 360 course. Is that correct? If so, is this happening when you preview the course? What about if you use the Share link or host it in an LMS?

Thanks!

Hi Crystal - yes that's correct. My audio file has imported just fine, and I created the closed captions using that option in Storyline 360 and saved the file. I can find the file on my computer but when I try to import it, nothing seems to happen. I don't know if I'm supposed to see something to confirm the file has been attached/imported, but it also doesn't come up with an error message to say it's failed.

I've just exported my content and put it into Rise, but still no captions.

Hi there, Elaine. Here's what I did to make sure the captions showed in this example Rise 360 course showing in Review 360:

• Added the captions to the slide using the audio editor in Storyline 360
• Added a trigger in Storyline 360 to change the variable for player captions to "true" when the slide timeline starts. This makes the captions display by default rather than having to click the CC button.
• Made sure the caption button was enabled on the Player Properties in Storyline 360
• Published to Review 360
• Added the Storyline block in Rise 360

Let me know if you followed a similar process. You can also privately share your Storyline file with us by clicking here. We'll delete everything when we're done testing.