Content Library illustrations don't appear for me

Jul 20, 2018

Hi,  

I am a relatively new Rise user.  For some reason I can get to see the illustrations in content library.  All I can see is the icons for each file.  Please see image attached.

Hope you guys can help.  

Cheers

1 Reply
Elizabeth Pawlicki

Hi Paul!  

This can happen sometimes when the particular endpoints/ports needed to access Articulate 360 aren't enabled.  You may want to work with your IT team and have them look into enabling the network endpoints and ports listed here.

If you're still stuck, let us know. We'll want to have you work with our Support Engineers at that point! 

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