It seems Firefox is making problems completing a course. I set it to "Track using course completion: 100 %". As you can see in the screenshot I am at the end of the course but in the sidebar I don't see 100 percent. If I start the course with Chrome I can finish the course and finally reach the 100 percent. I have noticed this several times now in Firefox.
I tested this out in an example Rise course, and I uploaded to SCORM Cloud to test in Firefox. That one worked normally for me, and I was marked complete once I scrolled to the end of the lesson.
Could you share a link to your course so that I could take a look?
Ashley is OOO today, but should be back tomorrow. You are welcome to share it privately here. Just please be sure to include the forum url/link as well.
Thanks, Marcel! I responded via email. When uploading your output to SCORM Cloud, the course completed for me in Firefox v. 61.0.1. I'll keep this discussion updated on our progress!
Just an update: It looks like we're exploring whether using a dual monitor setup is impacting the course completion in Rise. I'll check in again when we've got more information to share!
Hi M T! The author of this thread opened up a case with us. Is your course not completing in Firefox as well? Are you getting an error?
I'd like to get our support engineers to take a look at your course. Would it be okay for you to share a copy of your course with us? Please open up a case with us privately here.
11 Replies
Hi Marcel,
I tested this out in an example Rise course, and I uploaded to SCORM Cloud to test in Firefox. That one worked normally for me, and I was marked complete once I scrolled to the end of the lesson.
Could you share a link to your course so that I could take a look?
Can i send you the file by email due to sensitive information of some parts?!
Ashley is OOO today, but should be back tomorrow. You are welcome to share it privately here. Just please be sure to include the forum url/link as well.
any update with this, I am having a problem with this too.
Hi Marcel, did u solve ur issue, I am having a problem with this too.
Hello Matthew and welcome to E-Learning Heroes :)
I do not see where Marcel has submitted his file yet, but you are welcome to work directly with our support team here as well.
Sry for the delay. I was on vacation. I send the file right now.
Thanks, Marcel! I responded via email. When uploading your output to SCORM Cloud, the course completed for me in Firefox v. 61.0.1. I'll keep this discussion updated on our progress!
Just an update: It looks like we're exploring whether using a dual monitor setup is impacting the course completion in Rise. I'll check in again when we've got more information to share!
Any updates on this?
Hi M T! The author of this thread opened up a case with us. Is your course not completing in Firefox as well? Are you getting an error?
I'd like to get our support engineers to take a look at your course. Would it be okay for you to share a copy of your course with us? Please open up a case with us privately here.