I see that Rise has a maximum side of 5GB for audio and video files. I also see videos are best in 16:9 aspect ratio. I'm seeking information in a couple areas:
1. Please list all of the file types that can be used in Rise for Audio, Video, and Images.
2. Embed: Is it possible to embed image on any screen other than "embed" selection in blocks?
We don't limit you to a list of supported file types in Rise. We expect virtually every format of those media types to be supported. If you run into an issue with a particular file, let us know, and we'll give you some help.
Most, but not all lessons or block types will support adding images. You'll see this option when you can add media to a section of your lesson:
Is there a specific block type or lesson that you have in mind where you'd like to add your image? Maybe we can brainstorm about some best options for your course!
I used Snagit to take a picture of one of our images from a PPT. I have tried to save it to every file type. I get the error message "Please verify the file type is an image and try again."
Hi there, Sonia. I'm sorry that's giving you trouble! We can test the file on our end. Alternatively, if it's an image or a shape in PowerPoint, you may have the option to right-click and Save as an image file right from PowerPoint.
In my current role, trying to upload jpg files to rise courses, I get the message "Please verify the file type is an image and try again." Please clarify. Thank you.
Hi, Matt. I was able to upload a jpg file using Google Chrome as my browser. Let's see what's happening on your end! With your permission, we can have a closer look at your course and files. Use this link to share an example jpg that is giving you trouble.
Thank you for looking into this, Crystal. Developing in Chrome resolved the issue. Now, I can upload all images I want! Could be an IE thing. Thank you again.
I am trying to upload the attached image and I continue to get the error "There was an issue uploading. Please try again." I have tried using .gif, .png and .jpg and I receive the same error for all and I am working in Chrome. Any suggestions?
Thanks for reaching out. I was able to successfully upload the .jpg file to Rise 360 without any issues. Try logging out of Rise 360, then go back into the course and try the upload again.
Thanks so much. Using the zip is fine. I only informed you because when
I went to check on permissible file formats, it seemed there were no
limits, and to let you know if we encounter a counter-example.
.avi doesn't seem to be supported for video upload. Maybe a list of supported file types wouldn't be so bad after all? It would've saved me some rendering time...
You're right, Anna. RIse 360 doesn't accept AVI files in a video block. Hopefully you were able to convert the file to MP4 or another supported video file type before uploading. I'll be sure our team sees this!
Has anyone tried to enter a KPL file type into the system yet? I'm looking to add some detailed maps and geography exercises into my lesson in Rise 360 and I wasn't sure what to/how I would go about doing that. I would be importing them from Google Earth Pro.
I'm unfamiliar with this Google Earth file type, but I saw this post from Jake Sparling about displaying Google Earth maps on websites.
It involves importing the Google Earth file into Google Maps and then using its share option to create an embed code. You should then be able to use the Embed block in Rise 360 to add this map to your course.
I need to create an interactive diagram with some animation in in for input to Storyline. Is it best to create the animated items and then do the interactivity straight in Storyline or can it be created in XD and exported to Storyline?
21 Replies
Hi Julie! Sounds like you've been brushing up on our best practices for using media in Rise.
Is there a specific block type or lesson that you have in mind where you'd like to add your image? Maybe we can brainstorm about some best options for your course!
.mov files don't import; files that are too large 400mb+ tend to fail on import also.
.tif is not recognized by Rise as an image file !?
Hey Andrea! Mind if we have a look at your .tif file? We'd be happy to test it on our end.
You can send it along right here! We'll delete it when we're done testing.
Hello,
I used Snagit to take a picture of one of our images from a PPT. I have tried to save it to every file type. I get the error message "Please verify the file type is an image and try again."
Hi there, Sonia. I'm sorry that's giving you trouble! We can test the file on our end. Alternatively, if it's an image or a shape in PowerPoint, you may have the option to right-click and Save as an image file right from PowerPoint.
In my current role, trying to upload jpg files to rise courses, I get the message "Please verify the file type is an image and try again." Please clarify. Thank you.
Hi, Matt. I was able to upload a jpg file using Google Chrome as my browser. Let's see what's happening on your end! With your permission, we can have a closer look at your course and files. Use this link to share an example jpg that is giving you trouble.
Thank you for looking into this, Crystal. Developing in Chrome resolved the issue. Now, I can upload all images I want! Could be an IE thing. Thank you again.
Smart idea to use Chrome, Matt! Internet Explorer is not a supported browser for authoring, but you're welcome to use it for viewing Rise 360 courses.
I am trying to upload the attached image and I continue to get the error "There was an issue uploading. Please try again." I have tried using .gif, .png and .jpg and I receive the same error for all and I am working in Chrome. Any suggestions?
Hi Giovanni!
Thanks for reaching out. I was able to successfully upload the .jpg file to Rise 360 without any issues. Try logging out of Rise 360, then go back into the course and try the upload again.
If you're still getting stuck, our Support Engineers can help!
Just tried to attach a Jupyter Notebook (ipynb file attached).
Rise 360 reports uploading attachment, but no further action. I just had to cancel.
Have you encountered problems with this file type?
Thanks. Daniel.
P.S. I zipped the file, and that worked.
Sorry for the trouble, Daniel. I'm seeing the same problem. I'll let our team know this type of file isn't uploading to the attachment block.
Hopefully zipping the file before attaching it will work in the meantime!
Hi Alyssa,
Thanks so much. Using the zip is fine. I only informed you because when
I went to check on permissible file formats, it seemed there were no
limits, and to let you know if we encounter a counter-example.
Regards. Daniel.
.avi doesn't seem to be supported for video upload. Maybe a list of supported file types wouldn't be so bad after all? It would've saved me some rendering time...
You're right, Anna. RIse 360 doesn't accept AVI files in a video block. Hopefully you were able to convert the file to MP4 or another supported video file type before uploading. I'll be sure our team sees this!
Has anyone tried to enter a KPL file type into the system yet? I'm looking to add some detailed maps and geography exercises into my lesson in Rise 360 and I wasn't sure what to/how I would go about doing that. I would be importing them from Google Earth Pro.
Hi Chad,
I'm unfamiliar with this Google Earth file type, but I saw this post from Jake Sparling about displaying Google Earth maps on websites.
It involves importing the Google Earth file into Google Maps and then using its share option to create an embed code. You should then be able to use the Embed block in Rise 360 to add this map to your course.
Try it out and see if it helps!
Thanks! @Christopher Santos I'll have to look at that now!
I need to create an interactive diagram with some animation in in for input to Storyline.
Is it best to create the animated items and then do the interactivity straight in Storyline or can it be created in XD and exported to Storyline?